Current jobs related to Global Helpdesk Manager - bangalore - Bruker
-
Associate Manager
3 months ago
bangalore, India Navi Full timeAbout NaviNavi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated...
-
Associate Manager
3 months ago
bangalore, India Navi Full timeAbout Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is...
-
Associate Manager
4 days ago
bangalore, India Navi Full timeAbout Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is...
-
Associate Manager
4 days ago
bangalore, India Navi Full timeAbout Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated...
-
Associate Manager
1 week ago
Bangalore City, India Navi Full timeAbout Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated...
-
Associate Manager
1 week ago
Bangalore City, India Navi Full timeAbout Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated...
-
Software Sales Specialist
7 days ago
bangalore, India Faveo Helpdesk Full timeThis position is open for experienced Business Developers(Software sales). You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly. We are looking for Business developers to work on our product Faveo HelpdeskResponsibilitiesProspect for potential new clients and turn this into increased business from across...
-
Software Sales Specialist
1 week ago
bangalore, India Faveo Helpdesk Full timeThis position is open for experienced Business Developers(Software sales). You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly. We are looking for Business developers to work on our product Faveo Helpdesk Responsibilities Prospect for potential new clients and turn this into increased business from...
-
Helpdesk Associate
3 weeks ago
Bangalore, India NTT DATA Services Full timeReq ID: 290791 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate to join our team in Bangalore, Karnātaka (IN-KA), India...
-
Helpdesk Associate
1 month ago
Bengaluru/ Bangalore, India timesjobs Full timeHelpdesk Associate - Technical TroubleshootingDate: Aug 21, 2024Location: Bangalore, KA, INCompany: NTT DATA ServicesReq ID: 252034NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently...
-
Helpdesk Associate
1 month ago
Bangalore, India NTT DATA Services Full timeReq ID: 252034 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karnātaka (IN-KA),...
-
Helpdesk Senior Associate
3 months ago
Bangalore, India NTT DATA Services Full timeRequirements: Helpdesk Sr. Associate at Grade-5 position in Service Desk Must be a Graduate. B.Tech/B.E or any other technical degree preferred Good communication skills with minimum 1 year of international calling experience Good comprehension & writing skills. Must possess excellent customer handling skills Should be comfortable to work in...
-
Helpdesk Senior Representative
3 weeks ago
Bangalore, India NTT DATA Services Full timeReq ID: 294004 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Representative - Fresher to join our team in Bangalore, Karnātaka (IN-KA), India...
-
Helpdesk Associate
4 days ago
Bangalore Urban, India NTT DATA Services Full timeReq ID: 295356 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Bangalore Urban, Karnātaka (IN-KA), India...
-
IT Helpdesk Analyst
4 months ago
Bangalore, India Sprinklr Full timeDescription : Key Responsibilities: As IT Helpdesk Analyst, you will : Provide local support for the Sprinklr Bangalore office and Global support for all Sprinklr users. Tracking & documenting of all support activities Supporting primarily macOS, some Windows, and all common office software and applications such as Microsoft, Adobe and cloud...
-
Deputy Manager- Global HRIS
4 days ago
bangalore, India HGS - Hinduja Global Solutions Full timeRole, Duties and Responsibilities • Passion for People Technology innovation, knowledge of the HR System landscape, experience in implementing new People technology platforms • Ability to translate business objectives and needs into a clear vision and road map, and in clear requirements. And then support the execution of that vision. • Outstanding...
-
Deputy Manager- Global HRIS
3 weeks ago
bangalore, India HGS - Hinduja Global Solutions Full timeRole, Duties and Responsibilities• Passion for People Technology innovation, knowledge of the HR System landscape, experience in implementing new People technology platforms• Ability to translate business objectives and needs into a clear vision and road map, and in clear requirements. And then support the execution of that vision.• Outstanding...
-
Deputy Manager- Global HRIS
5 days ago
bangalore, India HGS - Hinduja Global Solutions Full timeRole, Duties and Responsibilities • Passion for People Technology innovation, knowledge of the HR System landscape, experience in implementing new People technology platforms • Ability to translate business objectives and needs into a clear vision and road map, and in clear requirements. And then support the execution of that vision. • Outstanding...
-
Global Desktop Support Specialist
3 weeks ago
bangalore, India First Brands Group, LLC Full timeFirst Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe.We are a team of professionals dedicated to...
-
SaaS Demo Specialist – North America
2 weeks ago
bangalore, India Cubic Logics (apps365.com) Full timeLocation: Bangalore, IndiaAbout Us:Cubic Logics, a leading provider of innovative SaaS solutions like Helpdesk 365, HR365, Asset Management, and Contract Management, is looking for a passionate SaaS Demo Specialist to support our growing North American market. If you love interacting with customers and showcasing cutting-edge software solutions, this is...
Global Helpdesk Manager
3 months ago
Overview
About Bruker:
At Bruker, we enable scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular research, in applied and pharma applications, in microscopy and nanoanalysis, and in industrial applications, as well as in cell biology, preclinical imaging, clinical phenomics and proteomics research and clinical microbiology.
Today, worldwide more than 8,500 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems, and its strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meeting its customers’ needs as well as to continuing to develop state-of-the-art technologies and innovative solutions for today's analytical questions.
Job Description:
Bruker is looking for a skilled Global Helpdesk Manager (BNANO) to lead a team of remote support engineers based in Bangalore, India. The primary responsibility of this role is to ensure that our customers worldwide receive top-tier technical support, ensuring their satisfaction and success. The manager will be responsible for the entire BNANO division’s helpdesk, BAXS, Nano Surface/Metrology (BNMS) and Nano Analytics (BNA).
Responsibilities
Develop and implement customer satisfaction strategies : Create and execute strategies to ensure the highest level of customer satisfaction for all hubs receiving support through the global helpdesk. Follow up with respective team managers to take ownership of escalated tickets. Review customer surveys and feedback forms and follow up with users wherever necessary. Establish clear goals and KPIs: Set clear goals for the team and establish Key Performance Indicators (KPIs) to measure and improve remote support effectiveness. Use tools like SFDC and call software dashboards for performance tracking. Drive accountability and continuous improvement: Encourage a culture of accountability, continuous improvement, coaching, and career development within the team. Ensure an effective escalation process : Make sure that the helpdesk team follows the correct escalation process and collaborate with other departments and business units to resolve customer technical issues promptly. Personnel management : Oversee personnel activities including performance appraisals, salary adjustments, hiring, and termination of employees. Technical documentation: Create and maintain technical support documentation for field teams and customers to aid in issue diagnosis and resolution. Monitor customer service trends : Regularly monitor and analyze customer service trends and metrics to identify areas for improvement and implement necessary changes.
Qualifications
Bachelor's degree in Electronics & Communication/ Instrumentation / Business administration or a related field (preferred). A minimum of 12 -15 years of experience providing technical Support, customer service management, or a related field, preferably in a high-tech scientific or laboratory environment. Strong leadership and team management skills, with the ability to motivate and inspire a diverse team. Excellent communication and collaboration abilities, able to work effectively across global teams. Proficiency in using tools like SFDC and call software dashboards for performance tracking and analysis.
Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.