Helpdesk Associate

3 weeks ago

Bangalore, India NTT DATA Services Full time

Req ID: 252034 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Requirements:

  • Helpdesk Sr. Associate at Grade-4 position in Service Desk
  • Must be a Graduate. B.Tech/B.E or any other technical degree preferred
  • Good communication skills with minimum 1 year of international calling experience
  • Good comprehension & writing skills.
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window

 

Job description:

  • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • Activities include recognition, research, isolation, resolution & follow up steps.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
  • Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
  • Sound knowledge of ITIL best practices around Incident & Request Management procedures

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

  • Helpdesk Associate

    3 months ago

    Bangalore, India NTT DATA Services Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we...

  • Associate Manager

    3 months ago

    bangalore, India Navi Full time

    About NaviNavi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated...

  • Helpdesk Associate

    6 days ago

    Bangalore, India NTT DATA Services Full time

    Req ID: 290791  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate to join our team in Bangalore, Karnātaka (IN-KA), India...

  • Associate Manager

    3 months ago

    bangalore, India Navi Full time

    About Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is...

  • Helpdesk Senior Associate

    2 months ago

    Bangalore, India NTT DATA Services Full time

    Requirements: Helpdesk Sr. Associate at Grade-5 position in Service Desk Must be a Graduate. B.Tech/B.E or any other technical degree preferred Good communication skills with minimum 1 year of international calling experience Good comprehension & writing skills. Must possess excellent customer handling skills Should be comfortable to work in...

  • Helpdesk Associate

    1 month ago

    Bengaluru/ Bangalore, India timesjobs Full time

    ## **Job Title:** Helpdesk Associate - Technical Troubleshooting- **Date:** Aug 6, 2024- **Location:** Bangalore, KA, IN- **Company:** NTT DATA Services- **Req ID:** 281506NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...

  • Helpdesk Associate

    3 weeks ago

    Bengaluru/ Bangalore, India timesjobs Full time

    Helpdesk Associate - Technical TroubleshootingDate: Aug 21, 2024Location: Bangalore, KA, INCompany: NTT DATA ServicesReq ID: 252034NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently...

  • Helpdesk Associate

    3 weeks ago

    Bengaluru/ Bangalore, India timesjobs Full time

    Position: Helpdesk Associate - Technical TroubleshootingDate: Aug 21, 2024Location: Bangalore, KA, INCompany: NTT DATA ServicesProvide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.Typically, the associate level participates in a supportive role by acting as a...

  • Helpdesk Associate

    1 month ago

    Bangalore, India NTT DATA Services Full time

    Req ID: 281506  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karnātaka (IN-KA),...

  • Helpdesk Senior Associate

    1 month ago

    Bangalore, India NTT DATA Services Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we...

  • Helpdesk Senior Associate

    4 weeks ago

    Bangalore, India NTT DATA Services Full time

    Req ID: 276610  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate - Technical Troubleshooting to join our team in Bangalore, Karnātaka...

  • Helpdesk Associate Technical Troubleshooting-Bengaluru/ Bangalore-NTT Data Vertex Software Inc.-0-2

    6 days ago

    Bengaluru/ Bangalore, India NTT Data Vertex Software Inc. Full time

    Apply for Helpdesk Associate Technical Troubleshooting, Career Progress Consultants in Bengaluru/ Bangalore for 0 - 2 Year of Experience on TimesJobs.com.

  • Helpdesk Associate

    3 months ago

    Bangalore, India NTT DATA Services Full time

    Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Good troubleshooting knowledge of MS Windows, PC...

  • Helpdesk Senior Associate

    2 months ago

    Bangalore, India NTT DATA Services Full time

    Req ID: 285367  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate - Technical Troubleshooting to join our team in Bangalore, Karnātaka...

  • Helpdesk Senior Representative

    3 days ago

    Bangalore, India NTT DATA Services Full time

    Req ID: 294004  NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Representative - Fresher to join our team in Bangalore, Karnātaka (IN-KA), India...

  • Service Desk Analyst

    5 days ago

    bangalore, India Wipro Full time

    Role : SD Administrator.Shifts : Rotational ( 5 days WFO )Location : Bangalore-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Responsibilities:1. As a Support Analyst, you will be responsible for...

  • Service Desk Analyst

    4 days ago

    Bangalore City, India Wipro Full time

    Role : SD Administrator.Shifts : Rotational ( 5 days WFO )Location : Bangalore Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email...