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Helpdesk Senior Associate
3 months ago
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "Helpdesk Sr Associate” to join our team in “bangalore”.
Requirements:
- Helpdesk Sr. Associate at Grade-5 position in Service Desk
- Must be a Graduate. B.Tech/B.E or any other technical degree preferred
- Good communication skills with minimum 1 year of international calling experience
- Good comprehension & writing skills.
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift with 24x7 support window
- Should be ready to work from office on all 5 days.
- Should be ready to work in Secured ODC without Mobile phone.
Job description:
- Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
- Activities include recognition, research, isolation, resolution & follow up steps.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
- Sound knowledge of ITIL best practices around Incident & Request Management procedures.
