Agribusiness Support Officer

Applications Close: December 1st, please apply quickly as we would love to have you onboarded before Christmas. Position Description:  Agribusiness Support Officer Settlements_PD.pdf   Are you detail oriented, a problem solver and can pick new systems up quickly?  It starts here. With Bendigo Bank… and you. Internally known as an Agribusiness Support Officer / Loan Services Officeryou will assist with developing and maintaining effective relationships with Sales and Distribution staff, whist concurrently liaising with various stakeholders (internal / external) to ensure seamless end to end settlement processing for our customers, nationally. You will bring your relationship building skills to maintain strong relationships both within your team, and across the wider Business and Agribusiness Team and stakeholders. These stakeholders include our Government partners, customers, solicitors and advisors. Furthermore, you will bring your keen eye for detail, recommend alternative solutions based on changing customer or business needs, all whilst delivering a professional customer experience. In the case of Exceptions/Escalated Issues, you are proactive to deal with them promptly and viable solutions are put forward and implemented so as to avoid these being repeated. You will work with our risk partners and stakeholders to ensure a positive outcome for the business and our customers. To succeed in this role, we'd love you to have: Exceptional communication and relationship-building skills. This is key to success in both customer and stakeholder interactions. A proactive, innovative approach to delivering exceptional customer service, even under pressure. We value a "go the extra mile" attitude. Strong organisational and prioritisation skills, with the ability to manage multiple tasks efficiently and accurately within tight deadlines. Attention to detail is crucial. (Desirable, not essential): Experience in banking/finance, knowledge of the Consumer Credit Code and Banking Code of Practice, loan securities, land titles, property/stamp duty legislation, and loan processing/security documentation. While experience is valued, we prioritise mindset and potential — we warmly welcome graduates or early-career candidates who can learn quickly and adapt to new systems. We offer flexible work options that put our people first and a hybrid model of minimum 60% (3 days a week) on site attendance.   This is a Full-time, 12-Month Contract available, based at any of any of our head office locations (Ideally Bendigo, Adelaide or Melbourne) So, why work for us? With over 2.9 million customers, we are one of Australia’s largest retail banks with a vision our purpose – ‘to feed into the prosperity of our customers and communities, not off it’. In fact, $366 million have been put back into communities nationwide. We developed Up, Australia's first fully digital bank, which has grown to over one million customers in just six years. We are regularly voted one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process. Our perks and benefits: Belong to a wonderful team of people. Know how we know they’re great to work with? They told us Great benefits, work life balance and flexibility Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you. So, what are you waiting for? Come and join the better big bank