IT System Analyst

4 weeks ago

Gurugram, India Prometric Full time

RESPONSIBILITIES:

  • Provide Level 1, 2, and up to Level 3 escalation end-user support for physical and virtual machines, including Windows 10 and 11 operating systems, iOS operating systems, Office 365 management, O365 licensing, VPN, software upgrades, and asset management.
  • Manage software updates and patches for corporate machines.
  • Oversee Security and Windows Patch Management for corporate devices using Microsoft Intune.
  • Implement best practices for Mobile Device Management.
  • Support and manage the full Office 365 suite, with experience in Active Directory and Azure Active Directory; manage Intune packages, compliance policies, conditional access policies, and MS Defender.
  • Manage the ticket queue and collaborate with team members and broader IT teams to achieve resolutions.
  • Monitor, update, and resolve issues related to end-user peripherals, including print server issues, conference systems, and corporate mobile devices.
  • Work collaboratively with network, security, and systems engineering teams to resolve issues and engage in projects.
  • Engage with third-party vendors as necessary.
  • Install and manage software and peripherals.
  • Identify solutions to enhance user experience and system processes.
  • Manage mobile devices.
  • Facilitate hardware upgrades for workstations.
  • Communicate effectively with colleagues and external representatives.
  • Prepare and update knowledge base articles for the technical team and user community.
  • Assist with office relocations.
  • Collaborate with other IT teams as needed.
  • Perform additional duties as assigned by the Manager of Technical Services.

EXPERIENCE:

  • Bachelor's degree in computer science, Business Information Systems, or equivalent experience. MCDST (Microsoft Certified Desktop Support Technician) or higher-level Microsoft certification is preferred.
  • Experience in Microsoft Endpoint Management, Microsoft Autopilot, and JAMF iOS device management is required.
  • Minimum 2 years of professional experience is required in a similar field.
  • Proven expertise in patch management.
  • Awareness of current IT trends and best practices.
  • Experience with virtualisation; familiarity with Windows 365 is beneficial.
  • Proven experience with Active Directory, Microsoft Azure, and Microsoft Entra is necessary.
  • Experience with Windows 10, Windows 11, and iOS is required.
  • Familiarity with Mobile Device Management and JAMF Management; experience with Intune is beneficial.
  • Proficiency in PowerShell and scripting, Co-Pilot and AI technologies
  • Experience with the Microsoft Power family.
  • Ability to demonstrate effective technical troubleshooting skills.
  • Experience with OneDrive SharePoint
  • Advanced technical installation and troubleshooting capabilities.
  • Capacity to perform effectively in a fast-paced environment.
  • Ability to maintain high-quality work standards, including monitoring ticket counts and project work.
  • Commitment to professional development and awareness of new technologies and trends.
  • Ability to lift computer equipment, including monitors and printers, weighing up to 60 lbs.

Job Type: Full-time

Pay: ₹600, ₹770,000.00 per year

Benefits:

  • Health insurance

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