Senior Business Systems Analyst
3 days ago
Job Description
As a Technical BSA/ Product Owner, you will define the vision and future of our Salesforce environment. TechOps sits at the intersection of every business unit and delivers mission critical services and information to Stakeholders across the entire company.
This role can be based out of our Gurgaon office or remotely in the India region.
The Right Candidate Will: CRM Salesforce Expertise
- Be a CRM subject matter expert, specializing in Salesforce, including Sales Cloud, Sales Forecasting, Sales Processes, Partner Sales Processes, and Deal Management
- Hands-on experience with Salesforce configuration, including security, automation, approval processes, flow, custom objects, reports etc
Business Technical Analysis
- Deeply understand user journeys for different types of users
- Ability to analyze solutions and estimate effort/lift required for implementation
- Identify project complexity and engage the right stakeholders for well-rounded implementation
- Independently identify areas of improvement and advocate for changes
- Work closely with Sales, SalesOps, Partner Sales, Finance teams and Other Internal teams to understand business goals and define system solutions
- Translate business requirements into system functionality, including creating Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs)
- Collaborate with the CRM team to refine user stories, acceptance criteria, and effort estimation
Strategic Cross-Functional Collaboration
- Bridge business needs with system capabilities to contribute to the technical roadmap and proactively address delivery needs
- Design and orchestrate end-to-end solutions, ensuring seamless integrations across best-of-breed applications
- Collaborate with technical teams to develop integration and migration requirements, and custom functionality as needed
- Support User Acceptance Testing (UAT), demos, and user training for CRM systems
Process Optimization Agile Mindset
- Continuously seek opportunities to optimize Salesforce for improved processes and productivity
- Effectively prioritize tasks, make trade-offs, and adjust priorities based on evolving business needs
- Experienced in working in Agile/Scrum environments
Position Expectations
- Guide stakeholders and developers in making the right product decisions to create a stable, scalable, and growth-oriented Salesforce platform that serves diverse departmental needs
- Gather and evaluate business requirements from various stakeholders and collaborate with Business Systems Analysts to ensure successful project delivery
- Effectively communicate complex technical concepts in a simple and clear manner to diverse audiences, including engineers and executives
- Facilitate cross-functional communication with internal teams to ensure roadmaps and deliverables are aligned
- Develop and maintain the Salesforce roadmap, ensuring it aligns with business goals and scalability needs
- Establish strong partnerships with stakeholders to understand their evolving needs and drive impactful solutions
- Maintain and update a well-organized and prioritized backlog, ensuring continuous system enhancements and feature development
Success Measures
- In 3 months you'll have fully ramped within your teams, and created a short term roadmap and drive to completion
- In 6 months you'll have taken complete ownership of the product and generated a long term road map
- In 12 months you'll have delivered multiple projects and defined the future of Salesforce at MongoDB
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