Regional Collection Manager- Mortgages

7 days ago

Varanasi, India Utkarsh Small Finance Bank Full time

Role & responsibilities

  • Drive collection efficiency and minimize roll forward of cases.
  • Planning, evaluating, implementing and continuously improving all aspects of credit & collection functions and processes.
  • Responsible for leading, managing, developing, and training a team of collectors; and for directing their efforts to attain maximum collections while complying with company policies and procedures.
  • Ensuring professional relationships are established and maintained with clients and attorneys.
  • Prepares periodic reports on collections activities, including summaries on delinquency ratios.
  • Achieve collection targets on various parameters like resolution, flows and credit cost.
  • Allocate work to the field executives and ensure that all the agencies in the location perform as per defined plan.
  • Ensure payments, Audit receipts get deposited within the defined structured plan.
  • Collect feedback from the agency on a daily basis.
  • Ensure that the team adheres to the defined processes and policies while dealing with customers.
  • Prepares documentation necessary to create the Credit or Debit Memo necessary to true up a customer account.
  • Oversees and assists with the clean-up of RUs (unapplied receipts), short paid invoices and Charge Backs.
  • Manage the team of Field Collection Executives and Collection Support Team.
  • Monitor productivity of field collection executives on a daily basis.
  • Conduct revised/refresher policy & process training of collections team at regular intervals.
  • Direct interaction with selected clients in resolving receivables delinquencies.
  • Performs collection functions as necessary to assist in handling the departments workload.

Preferred candidate profile

Minimum 6 years of relevant experience in SME/Housing Loans credit functions with Team Handling.

  • Excellent communication and listening skills
  • Confidence and Presentation skills
  • Understanding and interest in financial / banking products and markets
  • Ability to analyse and research information
  • Ability to explain complex information clearly and simply
  • Good sales and negotiation skills

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