CRM Executive

CRM Executive | Client Relationship & Centralized Calling | Wellness & Healthcare Industry

Full-Time | Gurugram (Corporate Office)

Industry:
Wellness, Healthcare, Lifestyle, Premium Services

Experience Level:
2–4+ Years | Client Relationship Management / Tele-calling

About The Wellness Co.

The Wellness Co., a venture of Rollins International Pvt. Ltd., is one of India's fastest-growing integrative wellness brands, delivering cutting-edge therapies and luxury wellness experiences
such as Cryotherapy, Hyperbaric Oxygen Therapy, Red Light Therapy, EMS Training, Personalized Healthcare Protocols, and much more.

With centers across
Delhi NCR, Mumbai, Bangalore, Hyderabad, Chennai, Ahmedabad, Ludhiana, etc.
and expanding rapidly pan-India, we are seeking a
CRM Executive
to be part of our
centralized client relationship team
.

This role is crucial in
managing inbound & outbound client interactions, booking center visits, nurturing relationships, and driving engagement
with both new and existing clients.

Key Responsibilities:

• Centralized Calling (Inbound & Outbound):
• Handle incoming calls from prospective and existing clients with professionalism and brand-aligned communication.
• Execute outbound calling campaigns to
  generate appointments, confirm bookings, and drive visits
  to flagship centers across India.
• Client Relationship Management:
• Maintain strong rapport with clients by providing information on therapies, promotions, and wellness programs.
• Follow up with clients to ensure
  engagement, retention, and satisfaction
  .
• Lead Conversion Support:
• Work closely with marketing and sales teams to convert leads into center visits and memberships
  .
• Ensure consistent follow-ups on new, warm, and repeat leads.
• Data & Reporting:
• Maintain accurate call logs, CRM entries, and client interaction records.
• Provide daily/weekly reports on call volume, conversions, and client engagement metrics.
• Brand Standards & Client Experience:
• Represent The Wellness Co. brand in every interaction with professional, empathetic, and wellness-oriented communication
  .
• Proactively resolve client queries, concerns, and appointment issues.

What We're Looking For

Must-Have Qualifications:

·     2–4 years of experience in client servicing, tele-calling, or CRM roles
, preferably in
wellness,

healthcare, hospitality, or premium services
.

·     Strong communication skills (English & Hindi; regional languages a plus).

·     Proven ability to
convert leads into appointments and client visits
.

·     Proficiency in CRM tools, call tracking, and data entry.

·     Strong organizational skills with a
detail-oriented, process-driven approach
.

Good-to-Have:

• Prior experience in a
  centralized calling desk
  for multi-location organizations.
• Exposure to wellness/healthcare/lifestyle brands.
• Ability to upsell and cross-sell premium services.

Why Join The Wellness Co.?

• High-Impact Role:
  You'll be at the front line of
  client engagement and conversion
  for one of India's top wellness brands.
• Career Growth:
  Opportunities to advance into senior CRM or client experience management roles.
• Premium Brand Association:
  Work with a luxury brand that is shaping the future of wellness in India.

Location:
Gurugram (On-Site, Corporate Office)

Start Date:
Immediate

If you're passionate about client relationships and want to play a key role in driving growth and engagement, we'd love to meet you.

Apply now on LinkedIn or send your CV to / /
with the subject line:
CRM Executive – Gurugram
.

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