CRM Executive

3 weeks ago

Gurugram, India Rudra Shield Full time

Job Description – CRM Executive (1–3 Years Experience)

Company:
Rudra Shield Private Limited

Location:
Gurgaon

Salary Range:
₹20,000 – ₹25,000 per month

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About Rudra Shield:

Rudra Shield is a trusted name in physical and electronic security solutions. Our services span CCTV installations, access control, fire safety systems, and on-demand security professionals. We are process-driven, agile, and committed to integrity, accountability, and trust.

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Position Overview:

We are seeking a CRM Executive to manage client relationships, maintain accurate records in our CRM system, and support quotation preparation. The candidate will play a key role in ensuring timely communication with clients and smooth coordination between Sales, Operations, and Finance.

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Key Responsibilities:


• Manage and update customer data in CRM tools (HubSpot/Zoho or similar).


• Track leads, opportunities, and client interactions across the sales funnel.


• Assist in creating and sending professional quotations and proposals.


• Follow up with clients for payments, renewals, and contract closures.


• Generate CRM reports for management on leads, conversion ratios, and follow-ups.


• Coordinate with sales and operations teams to ensure client requirements are accurately captured.


• Maintain service renewal schedules and send timely reminders.


• Ensure compliance with company processes for documentation and client communication.

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Required Skills & Experience:


• 1–3 years of relevant experience in CRM, Sales Support, or Customer Relationship roles.


• Hands-on knowledge of CRM tools (HubSpot, Zoho, Salesforce, or equivalent).


• Proficiency in MS Office (Word, Excel, PowerPoint) for preparing quotations and reports.


• Strong written and verbal communication in English and Hindi.


• Ability to handle client queries with professionalism and accountability.


• Organized, detail-oriented, and process-driven.

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