National Key Accounts Manager | Mumbai |

3 weeks ago

mumbai, India Rentokil Initial Full time

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.

For more details :

About the Role:

  • The National Key Accounts Manager is responsible for managing the entire life-cycle of the existing customers for the sector assigned and winning new ones, individually taking responsibility of the top customers and prospects and managing the rest with a team of Key Account Managers (KAM) and Key Account Executives (KAE).The incumbent will report to the Vice President - Sales. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders

Job Responsibilities:

  • Should be able to lead a team of KAMs & KAEs based at different locations in the country - for recruiting, developing and ensuring they deliver on all KPIs set consistently.
  • Should be able to manage existing customers - Customer retention, Annual contract renewal with price increase, Collection / DSO management and improve customer profitability
  • Deliver new business - by winning new customers and upselling to existing ones.
  • Consistently improve customer experience by working closely with key customers and internal stakeholders.
  • Directing the conceptualization & implementation of competitive strategies for driving profitable business volume and strategic objectives in assigned accounts
  • Market survey and competitor analysis to understand gaps of our services
  • Support the service team by providing client feedback

Key Result Areas:

  • Customer (Revenue) retention of 95%+
  • On-time customer contract renewal of 100%
  • Price increase from existing customers as per target set
  • Manage collection and DSO as per targets set
  • Generate new sales from existing and new customers as per the Monthly, Quarterly and Yearly target set
  • New business development. Build a healthy pipeline of National Key Account by KAM / Region and work to a plan to get them on board.

Competencies (Skills essential to the role):

  • Excellent Customer Relationship management skills
  • Excellent interpersonal skills
  • Collaborative leadership style
  • Excellent people managing skills
  • Problem-solving
  • Proven track record of customer management and business development
  • Ability to work with cross-functional teams


Requirements

Educational Qualification / Other Requirement:

  • Bachelor’s Degree (or its equivalent) with overall experience of at least 15 years spread across front line B2B sales, Key Account Management including 5 years in team management
  • Fair knowledge of the markets in tier-1 cities of India
  • Good working knowledge of Word, Excel and PPT

Role Type / Key working relationships:

  • Individual Contributor
  • Internal team
  • External stakeholders

What can you expect from RPCI?

  • Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
  • Safety
  • Integrity
  • Innovation
  • Learning & Development
  • Open & Transparent
  • Performance Orientation


DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Benefits

Are you interested? Here's what you can expect when you join us

  • Attractive Base Salary
  • Annual Performance Based Bonus
  • Group Mediclaim Insurance Policy
  • Travel Reimbursement


Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

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