Customer Care Associate

3 weeks ago

Gurugram, India Shoppers Stop Ltd Full time

Job Summary:
We are looking for a skilled and reliable Cashier (Customer Care Associate) who can efficiently handle the billing counter, manage cash transactions, and provide excellent customer service. The ideal candidate should be detail-oriented, trustworthy, and capable of contributing to the company's growth through smooth operations and customer satisfaction.

Roles & Responsibilities:

  • Greet customers politely and assist them during the checkout process.
  • Contribute to increasing sales by promoting offers, recommending add-on purchases, and ensuring a positive shopping experience.
  • Accurately process sales, refunds, exchanges, and returns.
  • Handle cash, credit/debit cards, UPI, and other digital transactions securely.
  • Ensure correct billing and issue invoices/receipts to customers.
  • Respond to customer inquiries and complaints with professionalism.
  • Maintain cleanliness and organization at the billing counter.
  • Adhere to company policies, including cash handling, safety, and security protocols.
  • Deliver excellent customer service to enhance satisfaction and loyalty.

Requirements:

  • Proven experience as a Cashier or Customer Care Associate (minimum 6 months – 2 years preferred).
  • Strong numerical ability and accuracy in handling transactions.
  • Ability to work in shifts, weekends, and holidays.
  • Honest, reliable, and customer-focused attitude.
  • Good communication and interpersonal skills.
  • Knowledge of POS systems and basic computer skills

Education:

  • Minimum 12th pass; Graduation preferred.

Key Skills & Competencies:

  • Strong customer service orientation.
  • Good communication and interpersonal skills.
  • Basic knowledge of billing software/POS systems.
  • Numerical accuracy and attention to detail.
  • Ability to handle pressure in peak hours.
  • Integrity and responsibility in handling financial transactions.

Kindly Note : This job is not for freshers. Minimum 6 months of experience is required.

Job Type: Full-time

Pay: ₹15, ₹17,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

Speak with the employer

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