Process Associate

4 weeks ago

Gurugram Gurugram, India Genpact Full time

Job Description

Inviting applications for the role ofProcess Associate - Customer care

You'll be responsible for developing trusting relationships with internal and external customers by providing quality customer service whether by telephony or written communication. This role is the support function for the daily needs of the Contact Center Agents and requires strong communication skills to work with internal and external businesses.

Responsibilities

- Should be able to work in blended environment where able to cater both Inbound and Outbound calls

- Collect the delinquent amount from the customer over the phone or take promises from them on making the payment

- Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts.

- Attending Inbound calls and helpcustomer in dispute resolution, making payments, sharing statement etc.

- Provide payment plans basis customer requirement.

- Negotiate with customers to ensure they can make their account current

- Strong analytical and accounting skills

- Focus on team goals and successes, not just individual goals and successes

- Willingness to take additional training as suggested by management

Qualifications

Minimum Qualifications/Skills

- Prior collections management experience

- Prior Experience in Collection Profile

Preferred Qualifications/ Skills

- Graduate

- Freshers are eligible

- Excellent English interpersonal skills

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