Senior Process Associate

21 hours ago


Gurugram, India WNS Holdings Full time

Job Title:Associate/ Sr Associate Customer Service Representative

Location: Gurgaon
Job Type: Full-time
Department: Customer Support / Service

Role & responsibilities

  • International Voice process

  • Excellent English communication is a must (spoken & written)

  • Rotational shifts & 2 days rotational week off

  • Work Location - Gurgaon

  • Minimum 1 Year experience in International voice process mandatory

  • Inbound voice handling experience mandatory

  • Fast-paced, global work environment.
  • High school diploma or equivalent; college degree preferred
  • Proven experience in a customer service role (minimum 2-6 years preferred)
  • Excellent communication and interpersonal skills
  • Ability to handle stressful situations and difficult customers with professionalism
  • Strong problem-solving and multitasking abilities

Proficiency in using customer support software, CRM systems, and Microsoft Office

Note :- Interested candidates kindly, share your updated cv on or


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