Customer Care Specialist

3 weeks ago

Gurugram, India Everdion Full time

Role Description

This is a full-time, on-site role for a Customer Care Specialist based in Gurugram. The Customer Care Specialist will be responsible for managing customer support inquiries, ensuring customer satisfaction, and maintaining effective communication with customers. Daily tasks include responding to customer queries, resolving issues promptly, and providing exceptional customer service to enhance customer experiences. The role also involves using analytical skills to assess customer feedback and contribute to continuous improvement initiatives.

Qualifications

  • Proven skills in Customer Satisfaction, Customer Support, and Customer Service
  • Strong Communication skills with the ability to effectively interact with customers
  • Analytical Skills to assess and improve customer care processes
  • Excellent problem-solving abilities and attention to detail
  • Ability to work effectively as part of a team in an on-site environment
  • Prior experience in a customer service role is an advantage
  • Bachelor's degree in Business, Communications, or a related field is preferred

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