Customer Care Executive

5 days ago

Gurugram Haryana, India Tutor Consortium Pvt Ltd Full time

**About the role**:
We are looking for Customer Care Associate. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience. In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly. One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience

**Responsibilities**:

- Act with integrity & think customer-first in every interaction
- Handle basic account and transaction related queries
- Ability to flex between phone & data channels
- Follow specified process guidelines to bring about resolution
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements
- Engage & Educate customers so they’re able to leverage to the fullest
- Have excellent written and verbal communications
- Have good learning ability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritize, and manages time effectively
- Should be able to speak in English and Hindi - Graduation (10+2+3) is Mandatory
- 0 - 2 years of work experience in a customer facing role
- Multilingual skills (spoken + written) in South Indian languages are preferred

**Job Type**: Full time, Permanent

**Location**: Sector 18, Gurgram, Haryana

**Schedule**: 6days working (24/7 Rotational Shift. Day shift for females till 8 pm/ Rotational for males)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

**Speak with the employer**
+91 9151113615

  • Customer Care Executive

    5 days ago

    Gurugram, Haryana, India Jai Kartar Digitech Pvt Ltd Full time

    **JOB DESCRIPTION** **CUSTOMER CARE EXECUTIVE** **Jack Martin - India's No.1 Home Audio & Consumer Electronics Brand** **Job Summary**: The Customer Care Executive will be the first point of contact for customers seeking assistance with after-sales services. This role requires excellent communication skills and a proactive approach to resolving customer...

  • Customer Care Executive

    2 weeks ago

    Gurugram, Haryana, India MRL DAIRY PVT. LTD. Full time

    Communication skills should be good, speaking and communication through messages should be very good, executive will attend the calls and perform other work related to customer care. Pay: ₹18,000.00 per month Schedule: - Day shift - Fixed shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Customer service: 1 year...

  • Customer Care Executive

    2 weeks ago

    Gurugram, Haryana, India MRL DAIRY PVT. LTD. Full time

    Communication skills should be good, speaking and communication through messages should be very good, executive will attend the calls and perform other work related to customer care. Pay: ₹18,000.00 per month Schedule: - Day shift - Fixed shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (required) -...

  • Customer Care Executive

    22 hours ago

    Gurugram, Haryana, India ConsultantKart.com Full time

    **Job Title**: Customer Care Executive **Location**: Gurugram **Job Summary** **Key Responsibilities** - Provide accurate, valid, and complete information by using the right methods and tools. - Resolve customer issues efficiently while maintaining a professional and positive attitude. - Follow communication procedures, guidelines, and policies. - Maintain...

  • Customer Care Executive

    5 days ago

    Gurugram, Haryana, India Infiniserve IT Solution Pvt Ltd Full time

    **Job Title: Customer Care executive** Location: Gurgaon, Sector 18 **Key Responsibilities**: Engage with clients to understand their needs Build and maintain strong client relationships to drive and enhance customer satisfaction. **Qualifications**: - Minimum qualification: Graduate - 1 year of on paper experience of BPO is mandatory **Skills**: -...

  • Customer Care Executive

    1 week ago

    Gurugram, Haryana, India Apogee Service Pvt. Ltd Full time

    **Profile - Customer Care Executive** **Qualification - Undergraduate + 6 months of experienced/ Graduate Freshers** **Skill - Excellent Communication skill in English** **Salary - 23K - 30K** **Shift - 24/7 Rotational shift & 5 days working, 2 days week off** **2 way Cab facility** Pay: ₹23,000.00 - ₹30,000.00 per month Schedule: - Rotational...

  • Customer Care Executive

    1 week ago

    Gurugram, Haryana, India The Curious Staffing Full time

    **JOB DESCRIPTION** - Looking For Customer Care Executive - Graduation Mandatory - Excellent / Fluent communication needed - 5 Days of working - Rotational shift - Rotational Week off - Salary - 25k CTC to 33KCTC **Job Types**: Full-time, Permanent **Salary**: ₹25,000.00 - ₹33,000.00 per month **Benefits**: - Provident Fund Schedule: - Rotational...

  • Customer Care Executive

    1 week ago

    Gurugram, Haryana, India Nation Wide Consultancy Full time

    Job Profile: - Customer Care Executive Process: - Real Me Qualification: - +2 and Graduation Shift Timing: - 9am-6am Location;-Sector 18,Gurugram WORK FROM OFFICE ONLY **Salary**: ₹15,000.00 - ₹22,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Morning shift **Education**: - Higher Secondary(12th Pass)...

  • Customer Care Executive

    7 days ago

    Gurugram, Haryana, India Kalp Solutions Full time

    **Position**: Customer Service Executive (International Voice Process) **Location**: Gurgaon **About the Role**: **Key Responsibilities**: - Handle inbound/outbound calls and resolve customer queries efficiently. - Provide accurate information with a positive attitude and professional tone. - Maintain high levels of customer satisfaction and service...

  • Customer Care Executive

    3 days ago

    Gurugram, Haryana, India A2Z hr consultants Full time

    We have opening in Faircent company it is one of the best financial company location - Gurugram completely work from office timing -9 am -6 pm profile - customer care executive Need Excellent communication skills in English (verbal & written ) graduation should be done Hr Vaishali 7291989536 **Job Types**: Full-time, Fresher **Salary**:...