Customer Service Specialist

3 weeks ago


Gurugram, India VINFAST Full time
  1. Overview:

We are looking for a
Customer Care Specialist
to join our team supporting the
Indian market
, responsible for providing world-class customer service and support to our clients in the automotive industry. The ideal candidate must have prior experience in
automotive customer care (car or motorcycle)
and be passionate about delivering high-quality service. This role involves direct interaction with customers through various communication channels and working in alignment with the company's customer-first philosophy.

  1. Key Responsibilities:

  2. Support customers via
    calls, emails, social media
    , and other assigned channels.

  3. Resolve inquiries and complaints per company policy.
  4. Transfer sales leads and special cases to relevant departments.
  5. Conduct
    customer satisfaction surveys
    and collect feedback.
  6. Participate in
    care campaigns
    (recall, loyalty, promotions, etc.).
  7. Report customer feedback and suggest improvements.
  8. Comply with company culture, processes, and assigned tasks.
    Requirements

  9. 3+ year of experience in automotive customer service (car or motorcycle)

  10. Fluent in English.

  11. Willing to work shifts

  12. Bachelor degree or higher

  13. Strong communication, problem-solving, and customer care skills.

  14. Proficient in Microsoft Office and CRM tools.



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