PA- Customer Care

1 week ago

Gurugram, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Associate- Customer care
You’ll be responsible for developing trusting relationships with internal and external customers; by providing quality customer service whether by telephony or written communication. This role is the support function for the daily needs of the Contact Center Agents and requires strong communication skills to work with internal and external businesses.

Responsibilities

• Should be able to work in blended environment where able to cater both Inbound and Outbound calls
• Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
• Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts.
• Attending Inbound calls and help customer in dispute resolution, making payments, sharing statement etc.
• Provide payment plans basis customer requirement.
• Negotiate with customers to ensure they can make their account current
• Strong analytical and accounting skills
• Focus on team goals and successes, not just individual goals and successes
• Willingness to take additional training as suggested by management

Qualifications
Minimum Qualifications/Skills

• Prior collections management experience
• Prior Experience in Collection Profile
Preferred Qualifications/ Skills
• Graduate
• Freshers are eligible
• Excellent English interpersonal skills

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