Technical Support Engineer

Found in: Whatjobs IN C2 - 2 weeks ago

Bengaluru, India UST Full time
Greetings From UST We have an opening for "Technical Support Engineer" position.Yrs of exp : 1-6 yrsLocation - Bangalore

Must Have Skills:Working experience on physical servers – (rack, tower, and enclosure servers), Storage, Networking or other enterprise grade hardware that are part of an Enterprise Datacentre.Working experience on physical servers from major OEMs like HPE, Dell, Lenovo, Intel, IBM, Cisco etc.Should have good analytical/logical approach on troubleshooting for resolving hardware issues related to enterprise servers and its associated hardware components like System Boards, Processors, Network Adapters, Storage Controllers etc.Prior experience on analyzing hardware logs of physical servers and associated components like System Boards, Processors, Network Adapters, Storage Controllers etc. will be highly desirable.Knowledge of different operating system log files supported on physical servers from major OEMs (Windows, Linux, VMware ESXi etc.) from the hardware point of view, to identify the root cause of the issue.Candidates from a laptop/desktop tech support background who don’t possess prior experience on enterprise hardware can be considered, if they have basic understanding of enterprise servers, storage and networking devices and the associated technologies/protocols that make them work in a datacentre.Possess excellent spoken and written communication skills in English language.Possess excellent customer handling skills, phone etiquettes, email etiquettes etc.A good flair for customer service. Someone who loves to interact with customers and finds excitement, satisfaction, and pleasure in resolving complex technical issues and in answering complex queries from customers.Natural tendency to help people out of difficult situations. Natural ability to collaborate among multiple stakeholders who might be external (customers, resellers etc.) or internal (team members, Intel Product Specialists, Engineering Team, Intel Management, UST Management etc.).Ability to thrive under pressure and maintain calmness, composure and clear thinking under challenging and ambiguous situations.

Experience Required:1-6 years of hands-on experience in service & support of physical servers from prominent OEMs – HPE, Dell, Lenovo, Intel, IBM, Cisco etc.Experience in analysing issues associated with Servers and internal server components that include System Boards, HDDs, SSDs, DIMMs, Processors, Network Adapters, Storage Controllers etc.Provide support for server management software which includes remote management software, remote monitoring tools, server firmware, drivers etc.Troubleshoot hardware, software and connectivity issues on environments running various Operating Systems such as Windows, Linux, VMware etc.Collaborate with the other Business Units/Teams to provide solution on complex situations involving multiple technologies.General knowledge of Networking concepts and should have exposure to basic Storage concepts like RAID, SAN, NAS, FC protocol, iSCSI protocol etc.

Interested candidates please apply with your updated resume.

RegardsPuja

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