Reservations Executive

6 days ago


Chennai, India The Raintree Hotels Full time
- Knowing the entire Reservation System
- Responsible for Hotel and Local Reservations and Reservation
- Handling of correspondences, sorted-out letters, telexes, faxes, and cables which are checked already by the Front Office Manager.
- Allocate daily tasks to Reservations staff.
- Review reservations booked daily.
- Review arrival report daily.
- Responsible for the preparation of occupancy forecast.
- Responsible for recording Company/Travel Agent Rates both in the system and correspondence file.
- Liaise with the Sales Department in regards to occupancy, Rates Reservation Analysis
- Identify Producing Accounts to ensure proper recognition by Reservation staff.
- Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
- Responsible for various Production reports and supplies to each department concerned.
- Monitoring Telephone manners and general performance of reservations staff daily.
- Ensure special handling of repeat guests and very VIP guests.
- Observe and ensure that proper telephone manners are maintained at all times
- Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
- Follows up on tentative bookings and updates reservation status
- Reviews no-show and cancelled reservations and processes charges according to the hotel’s policy
Candidate with relevant experience in hotel industry preferred.

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