Reservation Executive

2 weeks ago

Chennai, Tamil Nadu, India Truliv Properties Services Chennai Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Reservation Management

  • Handle all incoming reservation requests via phone, email, website, or online travel agents (OTAs).
  • Accurately input bookings into the property management system (PMS) and confirm reservations promptly.
  • Monitor daily room availability and adjust allocations to optimize occupancy and revenue.
  • Coordinate with sales and front office teams for group bookings, long stays, and special arrangements.

Customer Service

  • Provide detailed information to guests regarding room types, amenities, pricing, and policies.
  • Respond promptly to guest inquiries and resolve booking-related issues professionally.
  • Upsell higher room categories and promote ongoing offers or packages.

Revenue & Reporting

  • Work closely with the Revenue / Sales team to manage pricing, availability, and yield optimization.
  • Prepare and maintain daily, weekly, and monthly reservation reports.
  • Track booking sources and maintain OTA performance reports.

Coordination & Communication

  • Liaise with housekeeping and front desk teams to ensure rooms are ready for arrivals.
  • Coordinate with the finance department for advance payments, refunds, and billing queries.
  • Communicate guest preferences and special requests to relevant departments.

System & Process Compliance

  • Maintain up-to-date knowledge of property policies, rates, and promotions.
  • Ensure accuracy in guest information and reservation details to prevent booking discrepancies.
  • Adhere to data privacy and confidentiality standards.

    Role & responsibilities

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