Reservation Executive
1 week ago
Reservation Management
- Handle all incoming reservation requests via phone, email, website, or online travel agents (OTAs).
- Accurately input bookings into the property management system (PMS) and confirm reservations promptly.
- Monitor daily room availability and adjust allocations to optimize occupancy and revenue.
- Coordinate with sales and front office teams for group bookings, long stays, and special arrangements.
Customer Service
- Provide detailed information to guests regarding room types, amenities, pricing, and policies.
- Respond promptly to guest inquiries and resolve booking-related issues professionally.
- Upsell higher room categories and promote ongoing offers or packages.
Revenue & Reporting
- Work closely with the Revenue / Sales team to manage pricing, availability, and yield optimization.
- Prepare and maintain daily, weekly, and monthly reservation reports.
- Track booking sources and maintain OTA performance reports.
Coordination & Communication
- Liaise with housekeeping and front desk teams to ensure rooms are ready for arrivals.
- Coordinate with the finance department for advance payments, refunds, and billing queries.
- Communicate guest preferences and special requests to relevant departments.
System & Process Compliance
- Maintain up-to-date knowledge of property policies, rates, and promotions.
- Ensure accuracy in guest information and reservation details to prevent booking discrepancies.
- Adhere to data privacy and confidentiality standards.
Role & responsibilities
Preferred candidate profile
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