Reservation Executive

4 hours ago

Chennai Tamil Nadu, India Pullman Hotels Full time

Company Description Pullman Chennai Anna Salai offers 232 stylish rooms a swimming pool fitness center spa two signature dining venues versatile banquet spaces boardrooms and social lounges-ideal for business and leisure travelers The hotel is perfectly equipped to host a wide range of MICE events featuring versatile modular venues that can accommodate up to 400 guests from intimate meetings to grand celebrations Work with internal external representatives from different functions for executing the reservations Provide effective support to the team to enable them to provide a range of effective and efficient services Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction Ensure that the team has been trained for all safety provisions Identify optimal cost effective use of the resources and educate the team on the same Maintain and update corporate database entering delegate bookings to ensure delegate information records are kept up to date and accurate for future events Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates Responsible for ensuring that all reservation filing and correspondence is carried out daily Perform all the duties that are common and any other duties assigned by the Front Office Manager Ensures that the workplace and storage areas remain clean and tidy Respects the instructions and safety guidelines for the equipment s he uses Applies the hotel s security regulations in case of fire etc Respects the hotel s commitments to the Environment Charter saving energy recycling sorting waste etc Maintain complete knowledge of all food beverage services outlets and hotel services features Be fully conversant with hotel fire life safety emergency procedures Attend all briefings meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel Qualifications Diploma in Tourism Hospitality Management Minimum 2 years of relevant experience in a similar capacity Excellentreading writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge ofMS Excel Word PowerPoint Additional Information WHAT IS IN IT FOR YOU Come As You Are Work With Purpose Grow Learn and Enjoy Explore Limitless Possibilities

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