Hotel Reservation Executive

4 days ago

T Nagar Chennai Tamil Nadu, India Ohmsakthi Group Full time

As a Reservation Executive, you will be responsible for managing customer reservations and booking requests while ensuring accuracy, efficiency, and a high standard of customer service. You will play a key role in maintaining smooth operations by coordinating with different departments and ensuring customer satisfaction.

**Responsibilities**:

- Confirm bookings and provide accurate reservation details to customers.
- Coordinate with internal departments to ensure availability of rooms or services.
- Manage cancellations, modifications, and special requests efficiently.
- Maintain up-to-date and accurate records of reservations and customer profiles.
- Provide excellent customer service by addressing inquiries and resolving reservation-related issues.
- Meet and exceed sales and booking targets.

Requirements and Skills
- 1-8 years of experience in handling hotel reservations or a related field
- Prior experience in a reservations or customer service role within the hospitality industry.
- Strong communication and interpersonal skills with a customer-first attitude.
- High attention to detail and ability to thrive in a fast-paced environment.
- Proficiency in reservation management systems, MS Office, and related tools.
- Ability to multitask, prioritize, and handle pressure effectively.

Pay: ₹10,736.32 - ₹35,633.74 per month

**Benefits**:

- Provident Fund

Work Location: In person

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