Hotel Reservation Executive
2 weeks ago
As a Reservation Executive, you will be responsible for managing customer reservations and booking requests while ensuring accuracy, efficiency, and a high standard of customer service. You will play a key role in maintaining smooth operations by coordinating with different departments and ensuring customer satisfaction.
Responsibilities
- Handle incoming reservation requests via phone, email, or online platforms.
- Confirm bookings and provide accurate reservation details to customers.
- Coordinate with internal departments to ensure availability of rooms or services.
- Manage cancellations, modifications, and special requests efficiently.
- Maintain up-to-date and accurate records of reservations and customer profiles.
- Provide excellent customer service by addressing inquiries and resolving reservation-related issues.
- Meet and exceed sales and booking targets.
Requirements and Skills
- 1-8 years of experience in handling hotel reservations or a related field
- Prior experience in a reservations or customer service role within the hospitality industry.
- Strong communication and interpersonal skills with a customer-first attitude.
- High attention to detail and ability to thrive in a fast-paced environment.
- Proficiency in reservation management systems, MS Office, and related tools.
- Ability to multitask, prioritize, and handle pressure effectively.
Job Type: Full-time
Pay: ₹10, ₹35,633.74 per month
Benefits:
- Provident Fund
Work Location: In person
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