Unit Manager-Turbo Cross Sell

2 weeks ago

Thane, India IDFC FIRST Bank Full time
Role/ Job Title

: Unit Manager - Turbo Cross SellFunction/ Department

: Turbo Cross SellJob Purpose:

The role entails driving business growth through overseeing team focused on cross selling of banking products and closely collaborating with retail team. It involves strategic planning and ensuring multi product sales through effective cross – selling techniques and overseeing the performance of the outbound calling team. This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs.Roles & Responsibilities

:Manage call center and generate business from cross sell of various banking products.Develop strategy to deliver qualitative business using triggers like – Incentives, Customer Experience, Attrition management.Implement strategies to improve overall team efficiency, productivity, and performance metrics.Align with business budget monthly, quarterly and yearly and design strategy to deliver the business.Collaborate with team to drive the achievement of sales targets and KPIs.Analyze sales data across different teams to identify trends and areas for improvement.Oversee the implementation of quality assurance measures at all levels of management.Provide insights and recommendations to senior management based on hierarchical performance metrics.Consistent adherence to quality standards and call scripts.Collaborate with team to assess and enhance call center processes.Drive continuous improvement initiatives at all management levels for increased overall efficiency.Responsible to manage complete hierarchy of Outsourced call centre captive / vendor through strong relationship management.Maintaining call centre billing month on month and driving efficiencies to lower the cost.Skill to manage technical queries encountered in day-to-day call centre operations and resolve the same with internal & external stake holders.Identify process weaknesses to improve sales with quality.Strong process orientation on daily business delivery and responsible for business delivery, cost management, revenue generation and attrition management.Education Qualification:Graduation: AnyPost-graduation

:

MBA, PGDMExperience

: 10+ years of relevant experience

  • Unit Manager-Turbo Cross Sell

    2 months ago

    Thane, India IDFC FIRST Bank Full time

    Role/ Job Title : Unit Manager - Turbo Cross Sell Function/ Department : Turbo Cross Sell Job Purpose: The role entails driving business growth through overseeing team focused on cross selling of banking products and closely collaborating with retail team. It involves strategic planning and ensuring multi product sales through effective cross –...

  • Unit Manager-Turbo Cross Sell

    2 months ago

    thane, India IDFC FIRST Bank Full time

    Role/ Job Title : Unit Manager - Turbo Cross Sell Function/ Department : Turbo Cross Sell Job Purpose: The role entails driving business growth through overseeing team focused on cross selling of banking products and closely collaborating with retail team. It involves strategic planning and ensuring multi product sales through effective cross...

  • Unit Manager-Turbo Cross Sell

    4 weeks ago

    Thane, India IDFC FIRST Bank Full time

    Role/ Job Title : Unit Manager - Turbo Cross Sell Function/ Department : Turbo Cross Sell Job Purpose: The role entails driving business growth through overseeing team focused on cross selling of banking products and closely collaborating with retail team. It involves strategic planning and ensuring multi product sales through effective cross –...

  • Unit Manager-Turbo Cross Sell

    3 weeks ago

    thane, India IDFC FIRST Bank Full time

    Role/ Job Title : Unit Manager - Turbo Cross Sell Function/ Department : Turbo Cross Sell Job Purpose: The role entails driving business growth through overseeing team focused on cross selling of banking products and closely collaborating with retail team. It involves strategic planning and ensuring multi product sales through effective cross...

  • Quality Manager-Turbo Cross Sell

    6 days ago

    Thane, India IDFC FIRST Bank Full time

    Role/ Job Title:  Quality Manager-Turbo Cross Sell Function/ Department:  Turbo Cross Sell Job Purpose: The role involves collaborating with Business/Operations/Training Team and co-opt the performance improvement for bottom quartile population. Roles & Responsibilities: Managing product positioning, work on increasing Cross-sell eligible...

  • Quality Manager-Turbo Cross Sell

    2 weeks ago

    thane, India IDFC FIRST Bank Full time

    Role/ Job Title:  Quality Manager-Turbo Cross Sell Function/ Department:  Turbo Cross Sell Job Purpose: The role involves collaborating with Business/Operations/Training Team and co-opt the performance improvement for bottom quartile population. Roles & Responsibilities: Managing product positioning, work on increasing Cross-sell...

  • Quality Manager-Turbo Cross Sell

    2 weeks ago

    Thane, India IDFC FIRST Bank Full time

    Role/ Job Title:Quality Manager-Turbo Cross SellFunction/ Department:Turbo Cross SellJob Purpose:The role involves collaborating with Business/Operations/Training Team and co-opt the performance improvement for bottom quartile population.Roles & Responsibilities:Managing product positioning, work on increasing Cross-sell eligible population.To manage and...

  • Sales Trainer-Turbo Cross Sell

    2 months ago

    Thane, India IDFC FIRST Bank Full time

    Role/ Job Title:  Sales Trainer – Turbo Cross Sell Function/ Department:  Turbo Cross Sell Job Purpose: Exposure & rich experience in Product Training / Sales Training. Should be well versed with L&D aspects, MIS etc. Roles & Responsibilities: Prepares new sales representatives by conducting orientation to sales process and products. ...

  • Sales Trainer-Turbo Cross Sell

    4 weeks ago

    Thane, India IDFC FIRST Bank Full time

    Role/ Job Title:  Sales Trainer – Turbo Cross Sell Function/ Department:  Turbo Cross Sell Job Purpose: Exposure & rich experience in Product Training / Sales Training. Should be well versed with L&D aspects, MIS etc. Roles & Responsibilities: Prepares new sales representatives by conducting orientation to sales process and products. ...

  • Sales Trainer-Turbo Cross Sell

    2 days ago

    thane, India IDFC FIRST Bank Full time

    Role/ Job Title:  Sales Trainer – Turbo Cross Sell Function/ Department:  Turbo Cross Sell Job Purpose: Exposure & rich experience in Product Training / Sales Training. Should be well versed with L&D aspects, MIS etc. Roles & Responsibilities: Prepares new sales representatives by conducting orientation to sales process and...

  • Analyst-BPRG (Turbo Cross Sell)

    3 weeks ago

    thane, India IDFC FIRST Bank Full time

    Role/ Job Title:  Product Manager – VKYC Function/ Department:  TURBO Cross Sell Job Purpose: The role entails for implementation and maintaining cross sell products and managing the digital journeys of Cross sells product in various platforms, taking launches to closure with effective project management, evaluation of journey enhancement...

  • Analyst-BPRG (Turbo Cross Sell)

    3 weeks ago

    Thane, India IDFC FIRST Bank Full time

    Role/ Job Title:  Product Manager – VKYC Function/ Department:  TURBO Cross Sell Job Purpose: The role entails for implementation and maintaining cross sell products and managing the digital journeys of Cross sells product in various platforms, taking launches to closure with effective project management, evaluation of journey enhancement and...

  • Senior Product Manager-Cross Sell

    4 days ago

    Thane, India IDFC FIRST Bank Full time

    Role/ Job Title:Senior Product ManagerFunction/ Department:Turbo Cross SellJob Purpose:The role entails for implementation and maintaining cross sell products and managing the digital journeys of Cross sells product in various platforms, taking launches to closure with effective project management, evaluation of journey enhancement and drive towards...

  • Senior Product Manager-Cross Sell

    5 days ago

    thane, India IDFC FIRST Bank Full time

    Role/ Job Title:  Senior Product Manager Function/ Department:  Turbo Cross Sell Job Purpose: The role entails for implementation and maintaining cross sell products and managing the digital journeys of Cross sells product in various platforms, taking launches to closure with effective project management, evaluation of journey enhancement and...

  • Senior Product Manager-Cross Sell

    4 days ago

    Thane, India IDFC FIRST Bank Full time

    Role/ Job Title:  Senior Product Manager Function/ Department:  Turbo Cross Sell Job Purpose: The role entails for implementation and maintaining cross sell products and managing the digital journeys of Cross sells product in various platforms, taking launches to closure with effective project management, evaluation of journey enhancement and drive...

  • Sales Trainer-turbocross Sell

    3 days ago

    Thane, India IDFC FIRST Bank Full time

    **Role/ Job Title**: Sales Trainer - Turbo Cross Sell **Function/ Department**: Turbo Cross Sell **Job Purpose**: Exposure & rich experience in Product Training / Sales Training. Should be well versed with L&D aspects, MIS etc. **Roles & Responsibilities**: Prepares new sales representatives by conducting orientation to sales process and...

  • Quality Lead-Cross Sell COE

    5 days ago

    Thane, India IDFC FIRST Bank Full time

    Role/ Job Title:Quality Lead - Cross Sell COEFunction/ Department:TURBO Cross SellJob Purpose:The Quality Lead is responsible for assuring the quality of and adherence to systems/software product standards, processes and procedures. Compliance with agreed upon standards and procedures is evaluated through process monitoring, product evaluation and work...

  • Quality Lead-Cross Sell COE

    3 weeks ago

    Thane, India IDFC FIRST Bank Full time

    Role/ Job Title:  Quality Lead - Cross Sell COE Function/ Department:  TURBO Cross Sell Job Purpose: The Quality Lead is responsible for assuring the quality of and adherence to systems/software product standards, processes and procedures. Compliance with agreed upon standards and procedures is evaluated through process monitoring, product...

  • Quality Lead-Cross Sell COE

    3 weeks ago

    thane, India IDFC FIRST Bank Full time

    Role/ Job Title:  Quality Lead - Cross Sell COE Function/ Department:  TURBO Cross Sell Job Purpose: The Quality Lead is responsible for assuring the quality of and adherence to systems/software product standards, processes and procedures. Compliance with agreed upon standards and procedures is evaluated through process monitoring, product...

  • Sales Trainer-turbocross Sell

    6 days ago

    Thane, India IDFC FIRST Bank Full time

    **Role/ Job Title**: Sales Trainer - Turbo Cross Sell **Function/ Department**: Training **Job Purpose**: This role is responsible to create innovative, easy to use and striking content for 2k+ learners, spread across different Turbo centers. He/she will be the evangelists for use of new technologies to develop interesting, interactive, engaging and easy...