Operations Manager

1 week ago

pune, India Jio Full time

Roles & Responsibilities

  • The ideal candidate will be responsible for leading the technical delivery aspects of multiple cloud operations initiatives, ensuring the successful deployment, management, and optimization of cloud-based systems and services
  • Lead the technical delivery of cloud operations projects, from planning and design through implementation and optimization
  • Oversee incident and problem management, ensuring minimal impact on service deliverables and prompt resolution
  • Coordinate technical professionals in charge of root cause analysis, providing preventive measures and long-term solutions
  • Lead the Cloud Operations team for industry standard certifications in Managed cloud operations such as MSP, AWS Managed Service etc
  • Champion the culture of continuous service improvement and service excellence by adopting industry best practices like ITIL, DevOps, & Lean
  • Coordinate the entire lifecycle of cloud services from design, implementation, to end of life, collaborating with architects, security teams, and other stakeholders
  • Manage the delivery and performance of cloud services, ensuring SLA compliance and customer satisfaction
  • Provide guidance and expertise to the operations team, ensuring adherence to established standards and procedures throughout the project lifecycle
  • Manage the deployment and configuration of cloud resources, including compute, storage, networking, and security components, using automation and orchestration tools.
  • Oversee the monitoring, performance tuning, and troubleshooting of cloud environments to maintain optimal system health, availability, and performance.
  • Implement robust security controls and compliance measures to safeguard sensitive data and ensure regulatory compliance within cloud environments
  • Collaborate with DevOps teams to integrate continuous integration/continuous deployment (CI/CD) pipelines and automate deployment workflows for cloud-based applications and services
  • Act as a point of escalation for cloud-related technical issues, providing expert advice and steering for informed decision-making


Skills

  • In-depth knowledge of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and services, including compute, storage, networking, and security.
  • Proven experience in technical leadership roles, with a focus on cloud operations, infrastructure, and architecture. Experience in managing technical teams in complex cloud environments, including multi-cloud infrastructures spanning in multizone environment
  • Experience in leading 3 to 5 managed service engagements in Cloud Platform / Application solutions
  • Experience in delivering Cloud operations engagement align with industry standard Cloud frameworks
  • Proficiency in using scripting languages (Python, Bash) and Infrastructure as Code (IaC) tools like Terraform, CloudFormation, or Ansible for automating cloud service deployments.
  • Understanding about cloud automation and orchestration tools (e.g., Terraform, BICEP, Ansible, Kubernetes) and infrastructure-as-code (IaC) principles.
  • Familiarity with containerization technologies (like Kubernetes or Docker), microservices architecture, and serverless computing
  • Technical expertise in DevOps practices, CI/CD pipelines, and agile methodologies
  • Proficiency in scripting and programming languages (e.g., Python, PowerShell, Bash) Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Google Cloud Professional Architect are a plus

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