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Operations Manager
3 days ago
Title: Operations / NOC Manager
Location : Pune (Work from office 5 days a week)
Willing to work in US day shift (India Night Shifts on weekdays)
7 to 10 years preferably worked for US client and India night shifts as NOC Lead.
CCNA certified and have good knowledge on the Cisco datacom products.
NOC ops or similar O&M / Managed service experience is a must.
Familiar with the Operations process, tools (SNOW), Incident management, problem management, RCA management, WFM process .
Experienced in Technical people management has led the team – performance, mentoring training, floor managment
Familiar with the Roster Management, SLA Management, Problem Management, fault management
Find the opportunities for Operations Automations, reports automations.
Familiar with voice platform like AVYA on reports and productivity analysis .
Experience in day-to-day operations related customer management .
experience in Operations review technical presentations to customer.
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