Mazars - IT Service Delivery

7 days ago

Pune, Maharashtra, India Manager Full time
Business Services Team Overview

Our Business Services team is a collective of creative, strategic, forward-thinking business enablers.

Together the People & Culture, Marketing & Communications, IT, Operations, Finance and Quality & Risk Management teams make it their mission to ensure Forvis Mazars has the right tools, technology, strategies and services in place to deliver exceptional client service and future-proof our growing business.

Job Purpose:

  • The Business Technology Group, with the assistance of a number of key third party suppliers, supports approximately 3600 users across offices predominantly in the UK/ India but with exposure to some global offices also.
  • The Service Delivery person work onsite and working closely customers face to face and over team's calls/emails. Working external Service Desk and the internal Operations, Applications and Front of House teams, liaising between them to facilitate the delivery of customer focused support solutions working to a shift pattern covering.
  • As a Service Delivery person, you will be at the forefront of revolutionizing our service function.
  • If you are an ambitious technician looking to develop their skills, attracted by being part of an innovative supportive team in a great location delivering mission critical service for an exciting firm, then this role would suit you.
Job Role:

  • Proactive Incident Management: You will take charge of all Incidents and Service Requests, working closely with thirdparty teams, and pushing the boundaries to resolve issues swiftly.
  • Digital Transformation: Embrace the power of automation and digital capabilities to enhance our services, making them more efficient and accessible to our clients.
  • Collaboration: You'll be a bridge between external Service Desk and internal teams, ensuring seamless communication and delivering customerfocused solutions.
  • Continuous Improvement: Your role involves identifying opportunities for enhancement, championing ITILbased standards, and recommending improvements to our processes.
  • Knowledge Exchange: Facilitate the exchange of knowledge between onsite teams and the Service Desk, fostering a culture of learning and growth.
  • Asset Management: Take ownership of asset management, ensuring our kit levels are always optimized for peak performance.
  • Customer Engagement: Go beyond traditional support and partner with clients to educate them on maximizing their technology and collaboration resources.
  • Innovation: Be part of exciting projectrelated activities, contributing your expertise to shape the future of our services.
  • Empowerment: Lead new joiner orientation sessions and organize ad hoc dropin sessions to empower our users to harness technology's full potential.
Person Specification :

  • ITIL Expertise: You're wellversed in ITIL V3/V4 principles, providing a strong foundation for our service evolution.
  • Customer-Centric: Your commitment to exceptional customer service sets you apart, driving you to exceed expectations.
  • Corporate Experience: Previous experience in a corporate technical customerfacing role is essential.
  • Team Player: While you can work independently, you're also a team player who sets high standards and leads by example.
  • Problem-Solver: You excel under pressure, prioritize effectively, and escalate issues when necessary.
  • Change Advocate: You embrace change and actively contribute to change projects within the team.
  • Continuous Learner: Your hunger for knowledge drives you to seek selfimprovement through selfstudy and training.
  • Ethical Stance: You uphold integrity and ethical values, using tact and flexibility to express your views when needed.
  • Technical Proficiency: Your technical competences include supporting workplace hardware, Microsoft Office 365, Azure AD, Citrix solutions, and more. Nexthink experience is a plus.
  • Documentation Skills: Your ability to create and review workplace knowledge base documentation is solid.
  • Overlooking IT compliance is being followed.
  • IT asset management & Networking
Technical competences:

  • Experience supporting workplace hardware, e.g., Laptops, Desktops, Printers Scanners, Conference Phones, VC units, Telephony handsets, Mobile phones, etc.
  • Experience supporting Microsoft Office 365, Azure AD including Exchange, Microsoft Teams, OneDrive, SharePoint, MS PowerApps, Citrix solutions.
  • Experience supporting cloud solutions Azure or similar platforms
  • AWS, Google etc.
  • Experience using ITSM tools, specifically Service Now
  • VMware ESX and VMware Horizon
  • Windows 10
  • Active Directory Domain Services including Group Policy and Certificate Services
  • Nexthink experience would be very advantageous
  • Working knowledge of data infrastructure and data security
  • End user computing and virtual desktop infrastructure.
  • Creating and reviewing Workplace knowledge base documentation.
)

  • Mazars - - Finance

    7 days ago

    Pune, Maharashtra, India Manager Full time

    Manager Finance Role Outline:Mazars Business Services India has an exciting new opportunity for an experienced accountant to join the team as the Finance Business Partner. This role would suit an enthusiastic self-starter with a recognised accounting qualification and experience of professional services. Role Summary: Work closely with the Head of Service...

  • Mazars - - Recruitment

    7 days ago

    Pune, Maharashtra, India Manager Full time

    Manager Recruitment Job Specifications : Developing & implementing recruitment strategies : Develop and execute strategies to attract and hire the best candidates for open positions considering such factors as budget, time constraints and their organisation's culture and values for both lateral & campus hiring. Setting hiring goals and objectives : Set clear...

  • Service Delivery Manager

    7 days ago

    Pune, Maharashtra, India Birlasoft Full time

    About us: Birlasoft appears is a prominent player in the IT industry, emphasizing domain expertise, enterprise solutions, and digital technologies. As part of the CK Birla Group, we boast a substantial professional team committed to upholding the group's legacy. The company places importance on values like Diversity, Equity, and Inclusion (DEI) and Corporate...

  • Service Delivery Co- Ordinator

    7 days ago

    Pune, Maharashtra, India GTT Communications, Inc. Full time

    Role Summary:The Service Delivery team is composed of skilled individuals responsible for a range of disciplines. These include Customer/Vendor Communication, coordination of work activities, service delivery and follow-up of delivery progress. Customer/vendor Communication with efficient and timely coordination of activities across all teams is vital to...

  • Service Delivery Manager

    7 days ago

    Pune, Maharashtra, India BP Energy Full time

    Entity: FinanceJob Family Group: HR GroupJob Description: Role Synopsis: The purpose of the role is to manage multiple teams overseeing the Global Hire to Retire services, India payroll, local delivery, and Rewards Analytics teams. The role ensures team members are delivering the best-in-class, end to end employee life cycle support and customer...

  • Service Delivery Manager

    7 days ago

    Pune, Maharashtra, India Ensono Full time

    About us (Ensono)Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients' digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today's systems across any hybrid environment with services such as consulting, mainframe and application...

  • Project Delivery Head

    6 days ago

    Pune, Maharashtra, India Magneto IT Solutions Full time

    Able to introduce andimplement right project management practices. Work closely with theproject manager to ensure about the project delivery.Work with sales tocreate strategies for growing the accounts by providing necessarysuggestions.Executethe right reporting structure for giving transparency to managementand clients for the projectsWork withthe team to...

  • IT Manager/IT Service Delivery Manager

    6 days ago

    Pune, Maharashtra, India ABS INTERNATIONAL Full time

    Company OverviewLeading Pharma Packaging is a leading global manufacturer of comprehensive pharma packaging solutions for the pharmaceutical industry.Job Overview IT Manager/ IT Service Delivery Manager role with 7 to 10 years of experience located in Pune( Shirwal) Lead local IT Projects, including planning & deployment of the new IT systems &services....

  • IT Manager/IT Service Delivery Manager

    7 days ago

    Pune, Maharashtra, India ABS INTERNATIONAL Full time

    Company Overview Leading Pharma Packaging is a leading global manufacturer of comprehensive pharma packaging solutions for the pharmaceutical industry. Job Overview IT Manager/ IT Service Delivery Manager role with 7 to 10 years of experience located in Pune( Shirwal) Lead local IT Projects, including planning & deployment of the new IT systems &...

  • Service Delivery Professional

    7 days ago

    Pune, Maharashtra, India Valtech Full time

    What we offer:You'll be a member of the international connected car team. We are proud of what we have created in the domain of connected cars, managing more than 21+ Million vehicles on our platform and providing more than 50+ various connected car services (infotainment, telematics, V2X/Car2x). The connected vehicle platform is provided on-premises and as...

  • Service Delivery-specialist-1

    7 days ago

    Pune, Maharashtra, India Telstra Full time

    Employment TypePermanentClosing Date30 Aug :59pmJob TitleService Delivery-Specialist-1Job SummaryAs a Service Delivery Specialist, you demonstrate strong commitment and drive in ensuring effective service delivery to customers.Your role is pivotal to the retention and growth of customers in a defined segment as you prioritise outstanding customer advocacy...

  • Service Delivery Manager

    7 days ago

    Pune, Maharashtra, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0% Service Delivery Manager - Enterprise Command Center – 24/7 Rotational Shifts Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of...

  • Service Delivery Manager

    7 days ago

    Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%Service Delivery Manager - Enterprise Command Center – 24/7 Rotational ShiftsAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and...

  • Service Delivery Manager

    2 weeks ago

    Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%Service Delivery Manager - Enterprise Command Center – 24/7 Rotational ShiftsAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and...

  • Service Delivery Manager

    4 hours ago

    Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%Service Delivery Manager (Cloud Support)Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services...

  • Service Delivery Manager-2

    7 days ago

    Pune, Maharashtra, India Telstra Full time

    Employment TypePermanentClosing Date14 Jan :59pmJob TitleService Delivery Manager-2Job SummaryJob Description

  • Associate – Service Delivery

    7 days ago

    Pune, Maharashtra, India Larsen & Toubro Limited Full time

    JOB PURPOSE:The primary objective of this role is to act a Single Point of Contact (POC) for a Customer Engagement bymanaging and supporting the Entire Campus Recruitment activities for the client with focus onproductivity and operational efficiency. Work on end-to-end delivery of campus recruitment activity fromconnecting with colleges, delivery...

  • Associate Service Delivery Manager-2

    7 days ago

    Pune, Maharashtra, India Ensono Full time

    About us (Ensono)Job Role:The Associate Service Delivery Manager (ASDM) possesses IT service knowledge, adept in bringing efficiencies and improvements to disparate processes and systems. The ASDM must be an impeccable communicator that can effectively adapt to their audiences and is a Relentless Ally for the client.Receiving and Evaluating Requests:...

  • AR Service Delivery Manager

    7 days ago

    Pune, Maharashtra, India BP Energy Full time

    Entity: FinanceJob Family Group: Business Support GroupJob Description: We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the...

  • AR Service Delivery Manager

    7 days ago

    Pune, Maharashtra, India BP Energy Full time

    Entity: FinanceJob Family Group: Business Support GroupJob Description: We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the...