Service Delivery Manager
1 week ago
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor's DegreeTravel Percentage :
0%Service Delivery Manager - Enterprise Command Center – 24/7 Rotational Shifts
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About this team:
It's an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world's largest global provider dedicated to financial technology solutions.
What you will be doing:
- Provides leadership for service delivery team including planning, coaching, recruitment, selection, performance development and mentoring.
- Monitors staff performance, works with employees to implement goals and document progress. Manages resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools.
- Manages staff to ensure all duties are performed in an accurate and timely manner. Develops and implements department policies and procedures. Ensures deadlines and production schedules are met and reallocates workloads as necessary. Performs resource planning and allocation and supports direct reports in meeting work requirements.
Assesses strengths and development needs of employees and provides challenging assignments and opportunities for development. - Manages team expenses within budget constraints and provides financial and quantitative information in support of group and company reporting and goals. Executes company policies and practices and serves as a channel for company communications.
- Assists in managing the computing environment to protect the production applications critical to the success of the business. Delivers a computer operations environment that meets all service level agreements, , 24/7 availability, response time parameters, etc. and availability targets.
- Assists other IT management team members to establish strategies and priorities for overall IT operations by analyzing and understanding the current and future IT operation needs.
What you bring:
- Should have overall 14+ years of experience in IT Global Command center operations, with minimum 5 years of Lead experience.
- Lead the Technical Operations departments with 15 – 20 people in both base and remote locations.
- Good experience using monitoring tools such as Netcool, Zenoss, Splunk and Netxms. Good experience with Scheduling tools such as Autosys, Control-M and Zena.
- Knowledge on usage of SNOW/CMS, Remedy or any other ITSM tools. Knowledge on OS and IT Infrastructure technologies.
- Good to have global certifications like MCP, RHCE.
- Ready to work night shift (24/7)
- Must have relevant experience as a People Manager - being able to motivate & develop a formidable team environment through collaborative and constructive Leadership.
Added bonus if you have:
- Candidates with ITIL V3/V4 certification are preferred
- Knowledge of end-to-end systems development life cycles, , waterfall, iterative and other modern approaches to software development
- Knowledge of FIS' products and services
- Knowledge of the business goals, objectives and business operations for the appropriate FIS organization
What we offer you:
- An exciting opportunity be a part of World's Leading FinTech Product MNC
- A range of benefits designed to help support your lifestyle and wellbeing.
- A multi-faceted job with a broad spectrum of responsibilities.
- A modern international work environment and a dedicated and innovative team.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
-
Mazars - IT Service Delivery
1 week ago
Pune, Maharashtra, India Manager Full timeBusiness Services Team Overview Our Business Services team is a collective of creative, strategic, forward-thinking business enablers. Together the People & Culture, Marketing & Communications, IT, Operations, Finance and Quality & Risk Management teams make it their mission to ensure Forvis Mazars has the right tools, technology, strategies and services in...
-
Service Delivery Manager
1 week ago
Pune, Maharashtra, India Birlasoft Full timeAbout us: Birlasoft appears is a prominent player in the IT industry, emphasizing domain expertise, enterprise solutions, and digital technologies. As part of the CK Birla Group, we boast a substantial professional team committed to upholding the group's legacy. The company places importance on values like Diversity, Equity, and Inclusion (DEI) and Corporate...
-
IT Manager/IT Service Delivery Manager
1 week ago
Pune, Maharashtra, India ABS INTERNATIONAL Full timeCompany OverviewLeading Pharma Packaging is a leading global manufacturer of comprehensive pharma packaging solutions for the pharmaceutical industry.Job Overview IT Manager/ IT Service Delivery Manager role with 7 to 10 years of experience located in Pune( Shirwal) Lead local IT Projects, including planning & deployment of the new IT systems &services....
-
IT Manager/IT Service Delivery Manager
1 week ago
Pune, Maharashtra, India ABS INTERNATIONAL Full timeCompany Overview Leading Pharma Packaging is a leading global manufacturer of comprehensive pharma packaging solutions for the pharmaceutical industry. Job Overview IT Manager/ IT Service Delivery Manager role with 7 to 10 years of experience located in Pune( Shirwal) Lead local IT Projects, including planning & deployment of the new IT systems &...
-
Service Delivery Manager
1 week ago
Pune, Maharashtra, India BP Energy Full timeEntity: FinanceJob Family Group: HR GroupJob Description: Role Synopsis: The purpose of the role is to manage multiple teams overseeing the Global Hire to Retire services, India payroll, local delivery, and Rewards Analytics teams. The role ensures team members are delivering the best-in-class, end to end employee life cycle support and customer...
-
Service Delivery Manager
1 week ago
Pune, Maharashtra, India Ensono Full timeAbout us (Ensono)Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients' digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today's systems across any hybrid environment with services such as consulting, mainframe and application...
-
Service Delivery Manager
2 days ago
Pune, Maharashtra, India FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%Service Delivery Manager (Cloud Support)Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services...
-
Service Delivery Manager
1 week ago
Pune, Maharashtra, India FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%Service Delivery Manager - Enterprise Command Center – 24/7 Rotational ShiftsAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and...
-
Service Delivery Manager
2 weeks ago
Pune, Maharashtra, India FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%Service Delivery Manager - Enterprise Command Center – 24/7 Rotational ShiftsAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and...
-
Service Delivery Manager-2
1 week ago
Pune, Maharashtra, India Telstra Full timeEmployment TypePermanentClosing Date14 Jan :59pmJob TitleService Delivery Manager-2Job SummaryJob Description
-
Associate Service Delivery Manager-2
1 week ago
Pune, Maharashtra, India Ensono Full timeAbout us (Ensono)Job Role:The Associate Service Delivery Manager (ASDM) possesses IT service knowledge, adept in bringing efficiencies and improvements to disparate processes and systems. The ASDM must be an impeccable communicator that can effectively adapt to their audiences and is a Relentless Ally for the client.Receiving and Evaluating Requests:...
-
Delivery Manager
1 week ago
Pune, Maharashtra, India Saaki Argus & Averil Consulting Full timeJob Description: Delivery Manager (DM)/(Senior PM) Roles : Responsible for managing Delivery and Operations of portfolio of projects across IT Operations, and Customer Support specializing in customer engagement and business performance in Cloud Ops space. Comes with a pragmatic approach to business growth through delivery excellence with direct...
-
AR Service Delivery Manager
1 week ago
Pune, Maharashtra, India BP Energy Full timeEntity: FinanceJob Family Group: Business Support GroupJob Description: We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the...
-
AR Service Delivery Manager
1 week ago
Pune, Maharashtra, India BP Energy Full timeEntity: FinanceJob Family Group: Business Support GroupJob Description: We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the...
-
Mazars - - Finance
1 week ago
Pune, Maharashtra, India Manager Full timeManager Finance Role Outline:Mazars Business Services India has an exciting new opportunity for an experienced accountant to join the team as the Finance Business Partner. This role would suit an enthusiastic self-starter with a recognised accounting qualification and experience of professional services. Role Summary: Work closely with the Head of Service...
-
Service Delivery Co- Ordinator
1 week ago
Pune, Maharashtra, India GTT Communications, Inc. Full timeRole Summary:The Service Delivery team is composed of skilled individuals responsible for a range of disciplines. These include Customer/Vendor Communication, coordination of work activities, service delivery and follow-up of delivery progress. Customer/vendor Communication with efficient and timely coordination of activities across all teams is vital to...
-
Delivery Manager
1 week ago
Pune, Maharashtra, India Clarion Technologies Full timeAbout Clarion TechnologiesClarion Technologies is an IT services company, providing customized software solutions to small & medium businesses across the globe in a wide spectrum of industries. With 20+ years of expertise in Digital Transformation, we help our customers to significantly improve their business performance. With use of cutting-edge technology,...
-
Manager – Service Delivery
1 week ago
Pune, Maharashtra, India Ensono Full timeAbout us: Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients' digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today's systems across any hybrid environment with services such as consulting, mainframe and application...
-
Delivery Manager
1 week ago
Pune, Maharashtra, India Birlasoft Full timeAbout Birlasoft:Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a...
-
Manager – Service Delivery
1 week ago
Pune, Maharashtra, India Ensono Full timeAbout us:Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients' digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today's systems across any hybrid environment with services such as consulting, mainframe and application...