Service Delivery Manager

1 week ago

Pune, Maharashtra, India FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

Service Delivery Manager - Enterprise Command Center – 24/7 Rotational Shifts

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About this team:

It's an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world's largest global provider dedicated to financial technology solutions.

What you will be doing:

  • Provides leadership for service delivery team including planning, coaching, recruitment, selection, performance development and mentoring.
  • Monitors staff performance, works with employees to implement goals and document progress. Manages resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools.
  • Manages staff to ensure all duties are performed in an accurate and timely manner. Develops and implements department policies and procedures. Ensures deadlines and production schedules are met and reallocates workloads as necessary. Performs resource planning and allocation and supports direct reports in meeting work requirements.
    Assesses strengths and development needs of employees and provides challenging assignments and opportunities for development.
  • Manages team expenses within budget constraints and provides financial and quantitative information in support of group and company reporting and goals. Executes company policies and practices and serves as a channel for company communications.
  • Assists in managing the computing environment to protect the production applications critical to the success of the business.Delivers a computer operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.
  • Assists other IT management team members to establish strategies and priorities for overall IT operations by analyzing and understanding the current and future IT operation needs.

What you bring:

  • Should have overall 14+ years of experience in IT Global Command center operations, with minimum 5 years of Lead experience.
  • Lead the Technical Operations departments with 15 – 20 people in both base and remote locations.
  • Good experience using monitoring tools such as Netcool, Zenoss, Splunk and Netxms. Good experience with Scheduling tools such as Autosys, Control-M and Zena.
  • Knowledge on usage of SNOW/CMS, Remedy or any other ITSM tools. Knowledge on OS and IT Infrastructure technologies.
  • Good to have global certifications like MCP, RHCE.
  • Ready to work night shift (24/7)
  • Must have relevant experience as a People Manager - being able to motivate & develop a formidable team environment through collaborative and constructive Leadership.

Added bonus if you have:

  • Candidates with ITIL V3/V4 certification are preferred
  • Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development
  • Knowledge of FIS' products and services
  • Knowledge of the business goals, objectives and business operations for the appropriate FIS organization

What we offer you:

  • An exciting opportunity be a part of World's Leading FinTech Product MNC
  • A range of benefits designed to help support your lifestyle and wellbeing.
  • A multi-faceted job with a broad spectrum of responsibilities.
  • A modern international work environment and a dedicated and innovative team.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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