CRM Sales

2 weeks ago

Chandigarh, India Joshi Automobiles Pvt Ltd Hyundai Full time
  • Implement customer life cycle communication to increase customer retention.
  • Discuss with respective HODs' develop an action plan for CSI improvement at the dealership.
  • Develop and implement a mechanism to capture customer feedback at various stages in sales process (like test drive feedback, feedback on overall sales experience etc).
  • Capture customer feedback post-delivery through feedback form and analyse the customer feedback.
  • Develop counter measure to eliminate negative feedback from customers in future
  • Regular updating of Customer Data in software.
  • Provide feedback to sales department on customer complaints or any other issues that may affect customer satisfaction.
  • Implement Complaint Management process as defined by MB India .
  • Capture, record and monitor customer complaints on regular basis.
  • Conduct root cause analysis of all the complaints.
  • Implement action plan to minimise complaints and reduce complaint resolution time.
  • Act as one point contact with the customers for all customer complaints.
  • Handle dis-satisfied customers who has raised complaints.

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Job Types: Full-time, Permanent

Pay: ₹35, ₹45,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Provident Fund

Education:

  • Bachelor's (Required)

Experience:

  • Automobile: 3 years (Required)
  • Customer service: 5 years (Preferred)
  • CRM: 4 years (Preferred)

Language:

  • English (Preferred)

Location:

  • Chandigarh, Chandigarh (Preferred)

Work Location: In person

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