
CRM Sales
7 days ago
- Implement customer life cycle communication to increase customer retention.
- Discuss with respective HODs' develop an action plan for CSI improvement at the dealership.
- Develop and implement a mechanism to capture customer feedback at various stages in sales process (like test drive feedback, feedback on overall sales experience etc).
- Capture customer feedback post-delivery through feedback form and analyse the customer feedback.
- Develop counter measure to eliminate negative feedback from customers in future
- Regular updating of Customer Data in software.
- Provide feedback to sales department on customer complaints or any other issues that may affect customer satisfaction.
- Implement Complaint Management process as defined by MB India .
- Capture, record and monitor customer complaints on regular basis.
- Conduct root cause analysis of all the complaints.
- Implement action plan to minimise complaints and reduce complaint resolution time.
- Act as one point contact with the customers for all customer complaints.
- Handle dis-satisfied customers who has raised complaints.
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Job Types: Full-time, Permanent
Pay: ₹35, ₹45,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund
Education:
- Bachelor's (Required)
Experience:
- Automobile: 3 years (Required)
- Customer service: 5 years (Preferred)
- CRM: 4 years (Preferred)
Language:
- English (Preferred)
Location:
- Chandigarh, Chandigarh (Preferred)
Work Location: In person
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