Restaurant Captain

3 weeks ago

Kolkata, India Sagar Fabrics Full time

Summary:
A Restaurant Captain manages front-of-house operations to maximize guest satisfaction, supervise and train service staff, and coordinate table assignments and reservations. They act as the primary contact for guests and support efficient, high-quality food and beverage service throughout a shift.

Key Responsibilities:

  • Greet and welcome guests promptly and with warmth.
  • Assist guests with reservations and seating, ensuring efficient service.
  • Oversee waitstaff, ensuring standards of service are met and team members are well-informed about menu and specials.
  • Resolve customer complaints and anticipate guest needs with professionalism and tact.
  • Maintain cleanliness and organization of the dining area and ensure hygiene standards.
  • Communicate effectively with the kitchen about menu items, dietary needs, and service timing.
  • Supervise the serving of food and beverage, and manage payment processes through point-of-sale systems.
  • Handle inventory checks, closing duties, and ensure operating equipment and supplies are properly managed.
  • Coach and develop junior staff, ensuring completion of daily responsibilities and shift-end tasks.
  • Ensure compliance with brand standards and operating procedures, contributing to an overall positive atmosphere and service culture.

Employer Requirements:

  • Good command of written and spoken English; professional communication and interpersonal skills.
  • Pleasing personality with a guest-oriented approach and strong service skills.
  • Diploma or degree in hotel management or a related field; familiarity with POS systems, MS Office, and property management software.
  • 2-3 years' experience in Food & Beverage with at least one year as a Captain or equivalent.
  • Strong leadership, team collaboration, problem-solving, and training capabilities.
  • Ability to handle operational pressures, multitask, and oversee large volumes of guests or events.
  • Well-groomed, energetic, and physically capable of standing for long periods and moving between sections.

Job Type: Full-time

Pay: ₹15, ₹22,000.00 per month

Benefits:

  • Food provided

Work Location: In person

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