Jira/Confluence Administrator
4 weeks ago
Role : JIRA / Confluence administrator.
Skills : JIRA / Confluence administrator, JQL (Jira Query Language), Good communication.
Location : Bangalore
Experience : 3+ years
Job Description :
- Serve as a JIRA / Confluence administrator, subject matter expert and evangelist.
- Maintain a dedicated Atlassian JIRA / Confluence Cloud instance.
- Design and maintain custom projects, workflows, schemes, screens, and field configurations.
- Manage user permissions and project roles for JIRA, Confluence, and other tools.
- Work directly with cross-functional agile teams to understand their specific JIRA needs and provide guidance and solutions.
- Perform routine audits of access lists and perform security tests to ensure restrictions are in place.
- Create and manage custom JQL filters and dashboards as needed.
- Train with JIRA Admin peers to learn program procedures and best practices.
- Troubleshoot, identify, and resolve JIRA issues reported by end-users.
- Recommend, test, install, and configure JIRA plugins and add-ons as needed.
- Develop training for groups of JIRA users and conduct classes on a regular basis.
- Perform bulk changes and CSV imports.
- Perform routine audits of the database to ensure consistent field usage and accurate reporting; work with teams to resolve inconsistencies.
- Drive improvements to Confluence by reorganizing and archiving spaces and pages.
- Develop processes and improvements around tools administration.
- Coordinate with JIRA Admin peers and cross-functional agile teams to provide JIRA guidance, suggestions and solutions as needed.
- Audit, improve and automate processes and workflows as needed.
- Support JIRA Admin peers with application, system, issue, and project configuration support as needed.
- Support JIRA Admin peers by designing and maintaining custom projects, workflows, schemes, screens and field configurations as needed.
- On-call JIRA / Confluence support as needed, including nights and weekends.
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