Jira/Confluence Administrator

3 weeks ago


Bangalore, Karnataka, India One Degree North HR Services Full time

Role : JIRA / Confluence administrator.

Skills : JIRA / Confluence administrator, JQL (Jira Query Language), Good communication.

Location : Bangalore

Experience : 3+ years

Job Description :

- Serve as a JIRA / Confluence administrator, subject matter expert and evangelist.

- Maintain a dedicated Atlassian JIRA / Confluence Cloud instance.

- Design and maintain custom projects, workflows, schemes, screens, and field configurations.

- Manage user permissions and project roles for JIRA, Confluence, and other tools.

- Work directly with cross-functional agile teams to understand their specific JIRA needs and provide guidance and solutions.

- Perform routine audits of access lists and perform security tests to ensure restrictions are in place.

- Create and manage custom JQL filters and dashboards as needed.

- Train with JIRA Admin peers to learn program procedures and best practices.

- Troubleshoot, identify, and resolve JIRA issues reported by end-users.

- Recommend, test, install, and configure JIRA plugins and add-ons as needed.

- Develop training for groups of JIRA users and conduct classes on a regular basis.

- Perform bulk changes and CSV imports.

- Perform routine audits of the database to ensure consistent field usage and accurate reporting; work with teams to resolve inconsistencies.

- Drive improvements to Confluence by reorganizing and archiving spaces and pages.

- Develop processes and improvements around tools administration.

- Coordinate with JIRA Admin peers and cross-functional agile teams to provide JIRA guidance, suggestions and solutions as needed.

- Audit, improve and automate processes and workflows as needed.

- Support JIRA Admin peers with application, system, issue, and project configuration support as needed.

- Support JIRA Admin peers by designing and maintaining custom projects, workflows, schemes, screens and field configurations as needed.

- On-call JIRA / Confluence support as needed, including nights and weekends.

(ref:hirist.tech)
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