BPO Voice Process
3 weeks ago
BPO Voice Process - Remote
Shift Timings - 8pm to 4amJob Description: We are seeking a motivated and customer-focused Voice Process Associate to join our BPO team. The ideal candidate will have excellent communication skills and a passion for providing outstanding customer service. As a Voice Process Associate, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.Key Responsibilities:
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Respond to customer inquiries, provide information about products and services, and resolve complaints.
- Maintain accurate and detailed records of customer interactions and transactions.
- Escalate unresolved issues to appropriate departments or supervisors.
- Meet or exceed performance metrics, including call quality, customer satisfaction, and productivity targets.
- Adhere to company policies, procedures, and regulatory requirements.
- Collaborate with team members to achieve common goals and contribute to a positive work environment.
Qualifications:
- Experience - 0 to 2 years.
- Excellent communication skills (verbal and written).
- Candidate should know both English and Telugu.
- Strong listening skills and the ability to understand and address customer needs.
- Ability to work in a fast-paced environment and handle stressful situations calmly.
- Proficiency in using computer systems, databases.
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BPO Voice Process
1 week ago
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