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Team Leader-International Voice Process
1 month ago
Greetings from Infosys BPM Ltd.,
We are hiring Team Leaders for an International Voice Process at Pune.
Role Designation: Team lead
Job Location: Hinjewadi, Pune
Education Qualification: Any full-time graduation / Post Graduation
Shifts: 24*7 rotational shifts
Experience required: 4 to 6 years.
Process: International Voice Process
We are looking for talents with 4 to 6 years of Team lead experience in international voice process. Talents should have graduation completion certificate (Degree) and mark sheets for onboarding.
Job Description:
- Excellent communication skills
- Basic Knowledge of Team lead KPI and KRA (Attrition, SLA, C-sat, Shrinkage)
- Must have exp. to handle team not less than 10 members
- Open to work in 24*7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues.
- Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently.
- Being proactive and show the utmost respect for customer's time.
- Good time management, ensuring all contacts with customers add value.
- Work from Office / No Hybrid or remote work can be provided
If interested, please apply for the job using the below job link.
Regards,
Infosys BPM Talent Acquisition Team
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