Team Leader-International Voice Process

1 month ago


india Infosys BPM Full time

Greetings from Infosys BPM Ltd.,

We are hiring Team Leaders for an International Voice Process at Pune.


Role Designation: Team lead

Job Location: Hinjewadi, Pune

Education Qualification: Any full-time graduation / Post Graduation

Shifts: 24*7 rotational shifts

Experience required: 4 to 6 years.

Process: International Voice Process


We are looking for talents with 4 to 6 years of Team lead experience in international voice process. Talents should have graduation completion certificate (Degree) and mark sheets for onboarding.


Job Description:

  • Excellent communication skills
  • Basic Knowledge of Team lead KPI and KRA (Attrition, SLA, C-sat, Shrinkage)
  • Must have exp. to handle team not less than 10 members
  • Open to work in 24*7 and work from office environment
  • Analytical problem solvers who will understand issues and to resolve customer issues.
  • Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently.
  • Being proactive and show the utmost respect for customer's time.
  • Good time management, ensuring all contacts with customers add value.
  • Work from Office / No Hybrid or remote work can be provided



If interested, please apply for the job using the below job link.


Regards,

Infosys BPM Talent Acquisition Team



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