Team leader//International BPO//Voice Process

2 weeks ago


India Hiresquad Resources Full time

Leading BPO in Hyderabad

Hiring For Team Leader/Assistant Manager

International Voice Process

CTC UPTO 7LPA

Require min 1Year as Team Leader Experience in International BPO

Looking for Candidates from BPO ONLY

Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS

Shifts US

Call or mail CV at

Role and Key Responsibilities:


• Achieve stretched targets and manage complex/ difficult employee situations.


• Handle escalations (team and client)


• Understand and drive metrics improvement.


• Ensure that the internal/external targets are met, and the team shows continuous

improvement month on month.


• Impart coaching and feedback to mid and bottom quartile agents.

Preferred candidate profile

Must be Working as Team Leader in International BPO

Must have Excellent Communication Skills

Perks and benefits

Good Incentives

Interested candidates can call at or mail their cv at



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