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Jio Fiber Home Training Lead

3 months ago

Vijayawada, India Jio Full time
We at Jio, are hiring for

State Fiber Home Training

Lead for Vijayawada, Andhra Pradesh

Job DescriptionConduct train the trainer programme for master supervisors and trainers of partnersCarry out revalidation training for Jio giga fiber associates, engineers and supervisorsExecute performance coaching and on field mentoringManage trainings on how to handle premium customers for Jio fiber, engineersArticulate and draft actual field scenarios and shared with teams at head quartersSupport national head quarter teams in designing vernacular contentPlan and execute buddy ride with newly hired master supervisorsEnsure handholding of master supervisors for first 30 daysMonitor and audit buddy ride and certification for Jio fiber, engineers / associatesDrive periodic audit of training infra readiness at partner premisesLead audit of training batches at Jio center and partner premisesConduct periodic recertification of trainers and facilitators,Pilot mock home readiness with all connected devices

Skill SetsProduct service knowledgeKnowledge of IT tools usagePlanning and organizing skillsTeam management skillsExecution skillsCommunication skillsCoaching skillsCustomer focus