Relationship Manager
2 weeks ago
Through Bhanzu, we aim to eradicate math phobia and encourage careers in math and STEM fields among learners from across the world. Bhanzu is bridging the gap between dreams and competence, by enabling students to realize their full potential and introduce them to science, coding and AI, through the lens of math.
Website
-Role
- Relationship Manager
Responsibilities
● Develop excellent working relationships and communicate courteously with the clients andencourage new business with existing clients.● Answering and dealing with general telephone and e-mail requests from clients● Manage special requests from the customer for increased and enhanced levels of service● Manage and resolve any client reported complaints, in an efficient and time critical manner.● Conduct quality assurance assessments to determine customer satisfaction and use the findings to improve on areas of complaint.
Requirements
:
● 1-2 years experience in premium customer support relationship management● Excellent written and verbal communication skills● Experience in retention, renewals and Refunds would be a plus● Significant experience working in the e-commerce, ed-tech, hospitality and technology sector
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