BPO (Domestic)

3 weeks ago

Mohali, India KS Job Junction Full time

Job Title: BPO Executive (Domestic – Voice & Non-Voice)

Location: Mohali
Salary: ₹12,000 – ₹15,000 (In-hand)
Shifts: Rotational (Day & Night)
Eligibility: Minimum 12th Pass | Age: 18+
Experience: Freshers & Experienced candidates can apply

Job Description:

We are hiring enthusiastic and customer-focused individuals for our Domestic BPO – Voice & Non-Voice processes. The role requires handling customer queries, providing resolutions, and ensuring excellent service delivery. Candidates should have good communication skills in English and be comfortable working in rotational shifts.

Key Responsibilities:

  • Handle inbound and outbound calls (Voice process) / manage emails & chat support (Non-Voice process).
  • Understand customer queries and provide accurate resolutions.
  • Maintain records of customer interactions and transactions.
  • Ensure high levels of customer satisfaction and service quality.
  • Follow company processes and compliance standards.

Requirements:

  • Minimum qualification: 12th Pass.
  • Good communication skills in English (mandatory).
  • Willingness to work in rotational shifts (day & night).
  • Positive attitude, problem-solving skills, and customer-centric approach.
  • Freshers and experienced candidates are welcome.

Benefits:

  • Competitive salary (₹12,000 – ₹15,000 in hand).
  • Growth opportunities within the organization.
  • Exposure to both voice and non-voice processes (depending on interview).
  • Supportive work environment and training provided.

Job Types: Full-time, Permanent, Fresher

Pay: ₹11, ₹15,000.00 per month

Work Location: In person

Speak with the employer

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