Lead - New BPO Acquisition

7 days ago

Mohali, India B2C Solutions Wll Full time

Key Responsibilities:

  • Lead the acquisition of new BPO projects both domestic and international, specifically with fixed billing models.
  • Build and maintain strong relationships with potential and existing clients.
  • Plan and execute seamless transition and integration of new accounts into operations.
  • Manage end-to-end BPO operations, ensuring adherence to SLAs, KPIs, and quality standards.
  • Oversee and optimize performance of 500+ seat operations, including staffing, resource allocation, and process efficiency.
  • Collaborate closely with internal teams including HR, Quality, Training, and Client Servicing.
  • Drive operational strategy, continuous improvement, and cost-effective delivery.
  • Present performance reports and operational insights to senior leadership.
  • Stay up to date with industry trends to identify growth and improvement opportunities.

Required Skills & Experience:

  • Proven experience in BPO project acquisition, particularly fixed billing contracts.
  • Solid background in managing large-scale operations (500+ seats) across domestic and international clients.
  • Strong knowledge of SLA-driven service delivery, workforce management, and quality control.
  • Demonstrated leadership in high-pressure, fast-paced environments.
  • Excellent communication, client negotiation, and stakeholder management skills.
  • Ability to scale operations and lead high-performing teams.

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