
Lead - New BPO Acquisition
4 weeks ago
Key Responsibilities:
- Lead the acquisition of new BPO projects both domestic and international, specifically with fixed billing models.
- Build and maintain strong relationships with potential and existing clients.
- Plan and execute seamless transition and integration of new accounts into operations.
- Manage end-to-end BPO operations, ensuring adherence to SLAs, KPIs, and quality standards.
- Oversee and optimize performance of 500+ seat operations, including staffing, resource allocation, and process efficiency.
- Collaborate closely with internal teams including HR, Quality, Training, and Client Servicing.
- Drive operational strategy, continuous improvement, and cost-effective delivery.
- Present performance reports and operational insights to senior leadership.
- Stay up to date with industry trends to identify growth and improvement opportunities.
Required Skills & Experience:
- Proven experience in BPO project acquisition, particularly fixed billing contracts.
- Solid background in managing large-scale operations (500+ seats) across domestic and international clients.
- Strong knowledge of SLA-driven service delivery, workforce management, and quality control.
- Demonstrated leadership in high-pressure, fast-paced environments.
- Excellent communication, client negotiation, and stakeholder management skills.
- Ability to scale operations and lead high-performing teams.
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