Team Leader- Operations- Domestic

2 days ago

Mohali, Punjab, India Teleperformance (TP) Full time ₹ 4,00,000 - ₹ 12,00,000 per year

We are looking for a skilled Team Leader to join our Operations team in Domestic, with 2-6 years of experience. The ideal candidate will have a strong background in BPO/Call Centre operations and excellent leadership skills.

Roles and Responsibility

  • Manage and supervise a team of professionals to achieve operational goals.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Analyze performance metrics and provide feedback to team members.
  • Collaborate with other departments to ensure seamless operations.
  • Identify and mitigate risks to ensure compliance with company policies.
  • Train and develop team members to enhance their skills and knowledge.

Job Requirements

  • Proven experience as a Team Leader or similar role in BPO/Call Centre operations.
  • Strong knowledge of domestic operations and market trends.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and decision-making skills with attention to detail.
  • Experience with team management tools and software is an added advantage.

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