
Team Leader- Operations- Domestic
2 hours ago
We are looking for a skilled Team Leader to join our Operations team in Domestic, with 2-6 years of experience. The ideal candidate will have a strong background in BPO/Call Centre operations and excellent leadership skills.
Roles and Responsibility
- Manage and supervise a team of professionals to achieve operational goals.
- Develop and implement process improvements to increase efficiency and productivity.
- Analyze performance metrics and provide feedback to team members.
- Collaborate with other departments to ensure seamless operations.
- Identify and mitigate risks to ensure compliance with company policies.
- Train and develop team members to enhance their skills and knowledge.
Job Requirements
- Proven experience as a Team Leader or similar role in BPO/Call Centre operations.
- Strong knowledge of domestic operations and market trends.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience with team management tools and software is an added advantage.
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