Quality Analyst BPO

Quality Analyst – Domestic BPO Location: MohaliExperience: 1+ year as QA in BPO (Documented experience)Inbound/Outbound Sales experienceQualification: Graduate Salary: Up to 4 LPA 6 Days working Good Communication Skills required. Required Candidate profileApply Now: Contact: -Bhumika Gupta

Job Summary: The Quality Analyst is responsible for ensuring the quality of customer interactions and processes in the BPO. This role involves monitoring and evaluating calls, providing feedback to improve performance, and implementing quality improvement initiatives. Key Responsibilities: Call Monitoring: Listen to and review calls for accuracy,...

Roles and ResponsibilitiesConduct quality audits, call audits, and call monitoring to ensure adherence to quality standards.Develop and maintain process documentation for quality control procedures.Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement.Collaborate with team members to resolve...

Roles and Responsibilities Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to...

Roles and ResponsibilitiesConduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to...

Roles and ResponsibilitiesConduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to...

Job DescriptionVineforce IT Services Pvt Ltd is looking for the proficient Quality Analyst who can meet our client requirements. Candidates should be able Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.Quality Analyst Responsibilities:Develop and execute test plans to ensure that...

Job Description Vineforce IT Services Pvt Ltd is looking for the proficient Quality Analyst who can meet our client requirements. Candidates should be able Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product. Quality Analyst Responsibilities: Develop and execute test plans to ensure that...

Job Title: BPO Interns Night ShiftLocation: Mohali, PunjabType: Full-time InternshipAbout the Role:We're seeking enthusiastic BPO Interns who are eager to learn and gain hands-on experience in customer support. This internship is ideal for freshers or students looking to start their career in the BPO industry.Key Responsibilities:Assist in handling customer...

Job Title: BPO Interns Night ShiftLocation: Mohali, PunjabType: Full-time Internship About the Role:We're seeking enthusiastic BPO Interns who are eager to learn and gain hands-on experience in customer support. This internship is ideal for freshers or students looking to start their career in the BPO industry. Key Responsibilities: Assist in handling...