Jewellery Floor Manager

3 weeks ago

Madurai, India Sha And Ran Business Solutions Pvt. Ltd. Full time

ective Summary:

To ensure the proper functioning of the showroom. To monitor the sales, inventory, employees and all other related infrastructures within the showroom.

Principal Duties and Responsibilities:

  • Ensure that all customers are handled properly by the retail staff.
  • In cases where customers cannot be handled by the retail sales assistants, Floor in charges have to handle them.
  • Ensures that all procedures, processes and systems adopted by management are followed by staff.
  • Propose, schedule and implement in-store signage and layout to maximize sales, customer satisfaction, store appearance and image towards the customers.
  • Evaluates and manages sales and customer service activities and staff competencies to optimize and maintain business performance, profitability and customer satisfaction.
  • Manage maintenance and ensure all infrastructure, equipment, facilities and inventory in exhibit rooms are in good working order.
  • To review employee performance and to suggest actions to be taken regarding a particular employee.
  • To conduct daily briefings on the activities needs to be conduct among the staff.
  • To attend the monthly meetings held at corporate office or to attend meetings as and when required by the top management in corporate office.
  • To approve the leaves of the sales staff after it has been reviewed by the section in charge.
  • To ensure all to use the movement register properly.
  • To submit daily report to manager and top management.
  • Monitor section supervisor's and section heads.
  • Follow-up of due compliance with establishments rules and regulations,
  • Ensure the customers responded properly by section staff and front office staffs (Floor coordinators)
  • Initiate new methods for improving service and customer satisfaction.
  • Ensuring the floor supervisors do proper follow up of customer feedback and reporting the necessary changes on account the same.
  • Close monitoring of items passing during the beginning and end of each and every the day.
  • Arrangement of necessary number of staffs for smooth functioning of item passing.
  • Reporting to the HR department about the staff requirements of respective sections.
  • To ensure all the staffs groomed properly during the working hours at the respective floors.
  • To aware all staffs schedule leaves or exchange leaves, permissions.
  • To ensure all the staffs updated about the new schemes, Policy changes and etc.,
  • He/she shall ensure that the staffs under his/her team adhere to the HR policy regarding uniforms and timings.
  • To ensure a proper shopping experience within the showroom.

Job Types: Full-time, Permanent

Pay: ₹40, ₹50,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Application Question(s):

  • Are you available to join immediately?

Work Location: In person

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