Showroom Manager/ FLOOR Manager

3 weeks ago

Madurai, India Bhima Jewellery Full time

Principal Duties and Responsibilities:

  1. He shall be able to Plan, forecast, report on sales, costs and business performance, according to company requirements.

  2. He shall be able to manage cash and payment systems in accordance with company procedures and policies, at all times

  3. He shall Plan and implement in-shop display, layout and suggest ways to increase customer walk-ins so as to maximize sales, increase customer satisfaction, appearance and image of store for customers.

  4. He shall manage costs and overheads, and all factors affecting the profitable performance of the showroom.

  5. He shall be able to suggest making charges, discounts and other pricing as applicable to the customers based on the market standards

  6. He shall ensure that the branch follows all systems, procedures , maintaining of records and documents as instructed by the Corporate Office

HUMAN RESOURCES

  1. Manage and motivate staff

  2. Approval of leave of Section in charges after it has been approved by Floor in charges

  3. He shall provide or identify skill and product development training as and when required.

CUSTOMER SERVICE

  1. He shall be able to Manage and promote all customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction.

  2. Handle customers in a very pleasant and polite manner and ensure customers have a pleasant shopping experience at Bhima

  3. .He shall ensure that greetings are sent, schemes are promoted and other related details and information are sent to customers as and when required.

  4. Randomly visit sections and the customers at each section and get feedback on their shopping

INVENTORY

  1. Manage upkeep and ensure proper working condition of all infrastructures, equipment, fixtures and stock in showroom premises.

  2. Manage, maintain and report as necessary on all inventory and give updated stock reports regarding fast moving, medium moving and slow moving models on all product categories

  3. Review the ROL based on category, items and models

ACCOUNTS

  1. To verify the daily accounts before submission to the top management

  2. To ensure that branch files necessary documents and follows all statutory requirements as and when required.

  3. To ensure that all funds are traceable and no misappropriation takes place within the branch

OTHERS

  1. Continuously update on the products, pricing and general awareness with regards to Industry.

  2. Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments in the Company.

  3. Manage and maintain effectiveness of computers, softwares and other essential details in-store systems and ensure proper back ups.

  4. To conduct daily meetings within the branch and send report to top management

  5. To attend the monthly meetings held at corporate office or to attend meetings as and when required by the top management in corporate office.

  6. To solve any issues within and related to the branch also pertaining to legal and statutory issues

  7. He shall strictly follow all rules, etiquettes and code of conduct established by BHIMA

  8. Ensure that he shall be in uniform at all times.

  9. He shall inform the corporate Office on the issues that require more attention and beyond his discretionary powers

  10. He shall be able to suggest Brand buildings activities; he shall also ensure that hoardings, POPs and other print ads are displayed properly.Role & responsibilities

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