Customer Care Executive

3 weeks ago


Rajarajeshwari Nagar, India Nova IVF fertility - Rhea Healthcare Pvt Ltd Full time

Nova IVF Fertility Rajarajeshwari Nagar

2nd FLOOR, 1141, Jawaharlal Nehru Rd, BEML Layout, BEML Layout 3rd Stage Rajarajeshwari Nagar, Bengaluru

Contact Number :

Title of the Job : Executive - Customer Care

Education : Any Degree

Experience : 0 - 2 years

Preferred : Female candidate

Job Description

  1. Conversion: Inquiry to appointment

  2. Conversion: Appointment to Walk in

  3. Time taken for Patient Registration

  4. Average waiting time of patients in the OPD (Both New and Old at any stage for any role)

  5. Appointment scheduling (Both new and follow-up)

  6. Accuracy of data entry in MEDICS (Registration details of patients and IVF file completion)

  7. Accuracy in Payment collection/Receipts

  8. Number of OPD Patients feedbacks collected

Patient satisfaction for OPD

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person



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