Head of Support

2 months ago


delhi, India Careerfit.ai Full time

Job Description :


You will be responsible for developing and implementing strategies, managing a team of support professionals, and driving continuous improvement in our support operations.

Responsibilities :

- Lead and manage a team of support professionals, providing technical assistance and resolving issues for customers.

- Develop and implement comprehensive support policies, procedures, and service level agreements (SLAs) to guarantee timely and effective issue resolution.

- Define and monitor key performance indicators (KPIs) and metrics to assess and improve the performance and efficiency of the support team.

- Establish clear escalation procedures, implement efficient incident management processes, and develop a comprehensive knowledge base system to streamline support operations and enhance customer satisfaction.

- Collaborate closely with cross-functional teams like product development, engineering, and sales to integrate customer feedback, ultimately driving continuous improvement of products and services.

- Foster a positive and productive work environment for the support team by providing leadership, coaching, and mentorship.

- Act as the primary point of contact for major incidents, escalated customer issues, and complaints, ensuring prompt communication and resolution.

Requirements :

- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

- Proven experience in a leadership role overseeing customer support, technical support, or help desk operations (minimum 5 years).

- Deep understanding of support processes, incident management methodologies, and best practices in customer service.

- Exceptional communication, leadership, and interpersonal skills with the ability to build strong relationships with customers and stakeholders.

- Familiarity with support tools, ticketing systems, and CRM (Customer Relationship Management) software.

- Proven ability to manage teams, drive performance improvements, and achieve results in a fast-paced environment.

Technical Skillset :

- Proficiency in a ticketing system (e.g, Zendesk, Freshdesk)Experience with a CRM platform (e.g, Salesforce, HubSpot)

- Working knowledge of IT infrastructure and operations (a plus)

Preferred Skills :

- Certification in IT service management (e.g, ITIL Foundation)

- Experience with support automation tools, self-service portals, and AI-powered support solutions

(ref:hirist.tech)

  • Delhi, India Head Hunter India Full time

    Reporting to the Plant Director the Head of PPC will be accountable to deliver inventory levels that support manufacturing volumes. In this role you will be responsible for directing, developing, and managing the production planning and scheduling, inventory management, materials planning, warehousing & logistics related to operations all across the Plants...

  • Head of Finance

    5 days ago


    delhi, India Leading Client of Persolkelly Full time

    Join Our Dynamic Team as Head of Finance!Must be heading India Finance Function CTC and implemented ERP System.Company Overview: Join a dynamic and innovative company committed to a great vision! Our Client is paving the way for success and growth, and we need a talented Head of Finance to lead the financial team to new heights.Job Description: As the Head...


  • Delhi, India Right Head India Full time

    Role: HRBP-Logistics Location: Jasola South Delhi **Salary**: 50-55k P.m Experince: 4 Years Support the central manpower planning & recruitment team in forecasting and preparing the annual manpower plan by working closely with the respective Regional Heads and analyzing attrition patterns in the region - Identify sources of recruitment and maintain...

  • Regional Head

    4 weeks ago


    New Delhi, India Indbank Global Support Services Limited Full time

    Regional Head - Retail Assets - Housing Loan - Bank Position Purpose:As a Regional Asset Head at Indian Bank's Wholly owned subsidiary, you will play a strategic role in shaping the financial landscape at region level. Reporting directly to Head of Home loan & LAP, you will be responsible for assessing and evaluating financial performance of Retail...

  • Head of Marketing

    2 weeks ago


    Delhi, India Kyari (A Brand of Select) Full time

    About the company:We are a budding home decor startup, yet a leading one in the D2C space.Two years ago, with a small team of 3 people from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free.Our self-watering plants with planters were an instant hit. Customers...

  • Regional Head

    4 weeks ago


    New Delhi, India Indbank Global Support Services Limited Full time

    Position Purpose:As Retail Liabilities Head at Indian Bank's Wholly owned subsidiary, you will play a strategic role in shaping the financial landscape of the organization. Reporting directly to Head of Retail Liabilities, you will be responsible for assessing and evaluating financial performance of Regional Retail Liabilities Business, providing...

  • Regional Head

    6 days ago


    New Delhi, India Indbank Global Support Services Limited Full time

    Position Purpose:As Retail Liabilities Head at Indian Bank's Wholly owned subsidiary, you will play a strategic role in shaping the financial landscape of the organization. Reporting directly to Head of Retail Liabilities, you will be responsible for assessing and evaluating financial performance of Regional Retail Liabilities Business, providing...

  • Head of Marketing

    2 weeks ago


    Delhi, India Kyari (A Brand of Select) Full time

    About the company:We are a budding home decor startup, yet a leading one in the D2C space.Two years ago, with a small team of 3 people from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free.Our self-watering plants with planters were an instant hit. Customers...

  • Head Of Cloud Sales

    4 hours ago


    Delhi, India Leading Client of Persolkelly Full time

    Join us in driving our cloud business to new heights and making a significant impact in the service industry! Position : Business Head Cloud Key Responsibilities: Cloud Sales Leadership : Lead and drive cloud sales with a focus on AWS, Azure, and GCP. Develop and execute strategic sales plans to achieve revenue targets. Identify new business opportunities...

  • Head of Finance

    3 weeks ago


    Delhi, India International Institute of Hotel Management (IIHM) Full time

    Company DescriptionInternational Institute of Hotel Management (IIHM) is a part of IndiSmart Group, a conglomerate that operates IndiSmart Hotels and offers Hospitality Management Education Training & Consultancy in India and Southeast Asia. With campuses across India, IIHM is the largest Hotel School Chain in the country that provides globally recognized...

  • Head of Finance

    3 weeks ago


    delhi, India International Institute of Hotel Management (IIHM) Full time

    Company DescriptionInternational Institute of Hotel Management (IIHM) is a part of IndiSmart Group, a conglomerate that operates IndiSmart Hotels and offers Hospitality Management Education Training & Consultancy in India and Southeast Asia. With campuses across India, IIHM is the largest Hotel School Chain in the country that provides globally recognized...

  • Head of Marketing

    5 days ago


    delhi, India wowJobs Full time

    We are hiring for a leadership position in Marketing for an International Education Institution. Please find more details below.Role : Head of MarketingJob Location : MumbaiRequired experience:15 years of relevant experience and atleast 5+ years of experience as Head of Marketing, Marketing Manager, Director of Marketing or a similar roleManaging multiple...

  • Store Head

    3 weeks ago


    delhi, India Design Cafe Full time

    Experience : 8 to 12 yearsModular Interior Experience is a must or Should be from retail sales background with experience of managing a store.Address:Plot No. - 1, Salt lake, LA Block, Sector III, Bidhannagar, Kolkata, West Bengal 700098Store Head reports to the Business Head -Region.This is a senior manager level role, spearheading multiple Store Operations...

  • Sales Support

    1 month ago


    Delhi, India Bajaj Allianz General Insurance Company Full time

    : **Campaign Management** - Design/Ideation of campaigns for IMD’s, employees across national/local levels and refer for approvals / signoff from NHOD, zonal heads, vertical heads, finance, and marketing team. Plan & design communication plan for all the campaigns. Plan & execution for events across locations depending upon the type of campaign. ...

  • Operation Head

    4 weeks ago


    delhi, India Amber Enterprises India Limited Full time

    Role and ResponsibilitiesJob Description:As the Head of Motor Operations & Management, you will be responsible for spearheading all aspects of motor manufacturing operations, ensuring excellence in production, quality, and cost-effectiveness. Key responsibilities include:Manufacturing:Lead manufacturing operations to achieve timely completion of production...

  • Head of IT Support

    1 week ago


    Delhi, India IT Advanced Consulting SA Full time

    Job DescriptionEn tant que responsable de l'équipe de support informatique (Service Desk et Field Service), vous veillez au bon fonctionnement, à l'organisation et au développement de l'équipe.Vous coordonnez le traitement, la priorisation et la résolution des demandes et des incidents.Vous assurez la communication interne concernant les systèmes...


  • delhi, India Tata Consulting Engineers Limited Full time

    Job Title: Location Head AdministratorOverview:As the Location Head Administrator in Jamshedpur, you'll lead administrative operations, ensuring seamless office management and supporting various departments of approx.. 500 employee base. Your role is pivotal in maintaining organizational efficiency and fostering a positive work...

  • Content Head

    5 days ago


    delhi, India Ridhira Living - Building world's largest chain of Wellness Themed Resort Living Communities Full time

    About Us: Ridhira Group is a dynamic conglomerate encompassing Real Estate, Spa, and Event locations. We are on a mission to revolutionize traditional industries through technology-driven solutions and data-centric decision-making processes. Our commitment to innovation and excellence is matched only by our dedication to building a team of passionate...

  • Head Of Department

    4 weeks ago


    Delhi, Delhi, India KR enterprises placement service Full time

    A Head of Department (HOD) is a senior management position responsible for overseeing a specific department within an organization. The exact job description may vary depending on the industry, company size, and departmental needs, but here's a general overview of what an HOD's responsibilities typically entail:**1. Leadership and Management:**- Provide...

  • Head Of Department

    4 weeks ago


    Delhi, India KR enterprises placement service Full time

    A Head of Department (HOD) is a senior management position responsible for overseeing a specific department within an organization. The exact job description may vary depending on the industry, company size, and departmental needs, but here's a general overview of what an HOD's responsibilities typically entail:**1. Leadership and Management:**- Provide...