Head of IT Support

3 weeks ago


Delhi, India IT Advanced Consulting SA Full time
Job DescriptionEn tant que responsable de l'équipe de support informatique (Service Desk et Field Service), vous veillez au bon fonctionnement, à l'organisation et au développement de l'équipe.

Vous coordonnez le traitement, la priorisation et la résolution des demandes et des incidents.

Vous assurez la communication interne concernant les systèmes d'information et analysez les indicateurs clés.

Vous développez et optimisez les services, processus et documentations informatiques.

Vous participez à l'élaboration et à la mise en œuvre de la stratégie informatique.

Requirements

Formation : Diplôme universitaire (Uni/ETH, HES, ES)

Expérience professionnelle : Minimum 3 ans en tant que gestionnaire du support informatique dans le commerce de détail (de préférence), avec une expérience en gestion d'équipe.

Excellentes compétences sociales, capacité à interagir avec tous types d'interlocuteurs.

Ouverture d'esprit et orientation service.

Connaissance de Service Now,Résistance au stress et capacité d'adaptation à des rythmes de travail fluctuants.

Certification ITIL.

Français (courant) / Allemand (excellentes connaissances)

Benefits

Participation aux frais de déplacement et réductions sur les offres de covoiturage et de leasing

Nombreuses offres de loisirs et de formation continue, notamment la participation aux coûts des formations

Offre exhaustive en matière de prévention santé, notamment des réductions sur les abonnements de fitness et des rabais

Consultation sociale et familiale gratuite et confidentielle

Petites attentions à l’occasion d’anniversaires de service, notamment un congé payé

Conditions spéciales pour certaines assurances ainsi que pour les comptes privés et de placement

RequirementsBildung: Études achevées (Uni/EFP, HES, ES) Expérience professionnelle: 3 ans minimum en qualité de responsable de support informatique dans la grande distribution, un atout, avec une gestion d’équipe. Excellentes qualités relationnelles, capacité à interagir avec tous types d’interlocuteurs. Ouverture d’esprit et sens du service. Résistance au stress et adaptabilité aux fluctuations de rythmes de travail. Certification ITIL Français (couramment) Allemand (excellentes connaissances)
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