Assistant Manager

1 month ago


rajkot, India Sika Full time
Job Description

Technical Service & Support:

  • To provide and innovate the method to prepare cured samples / sample blocks as a technical support to sales team & CS + UGC business.
  • Act as an active member to provide technical support such as conduct product training and demo to sales team, applicators & end users.
  • Act as technical service provider to handle customer complaints including site visits & follow-up as well as preparing investigation reports.
  • To carry out site visit to ensure systems were carried out in the correct method and meet customer expectations.
  • Build positive working relationships with applicator customers, conduct quality reports, and assess competence levels via practical assessments.
  • Provide expertise in technical support to sales team & customer for pre- and post-sales
  • Product Application & Development:
  • Assist in product development & production optimization exercise to meet business needs.
  • To provide technical guidance/assistance to customers for product application, troubleshooting through engaging salesperson, customers and carry out lab test to share and enhance customer product knowledge
  • Responsible for the accurate preparation of samples according to product formulation, to cater for laboratory evaluation as well as upon customer requests.
  • To provide technical advice in relation to CS + UGC products to internal staff with the objective of raising the technical capabilities of the organization.

Others:

  • Prepare and maintain record of all in-house & external test data to ensure traceability of critical & important information. Analyse test results and report findings as well as put forward recommendation for improvement needs where necessary.
  • Ensure safe practices are followed at all times.
  • Ensure that lab tools & equipment used are clean and well maintained after use. Also to maintain cleanliness of laboratory after each trial or testing activity.
  • Revalidation of expiring CS & UGC products.
  • Communicate with independent laboratories & other external parties for all company products related testing.

Qualifications
  • Diploma in Civil Engineering, Chemistry or a related field
  • 8 plus years’ experience in construction chemicals or related field

Additional Information

 



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