Service Delivery Director

1 week ago


Pune, India Zensar Technologies Full time

Role : Director, Service Delivery Management

Here's how you'll contribute:

You'll do this by:

Core Skills: cloud infrastructure and security services

Roles and Responsibilities :

  • Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals
  • Ensure the delivery of services meets agreed-upon SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
  • Develop and maintain detailed project plans, timelines, and budgets, ensuring projects are delivered on time and within budget.
  • Manage client escalations, ensuring that issues are resolved promptly and to the client's satisfaction.
  • Identify opportunities for account growth and work closely with sales and account management teams to capitalize on them
  • Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes
  • Anticipate details of transformation deals and opportunities by communicating directly with customers and staying informed of relevant trends and industry news/Account mining.
  • Experience handling vendors from a reporting, Procurement, and service management perspective

Financial Management:

  • Monitor financial performance, ensuring that delivery costs are within budget and profit margins are maintained.
  • Identify and implement cost-saving initiatives without compromising service quality.
  • Handle all Invoicing matters for Project activities and co-ordinate between Finance team and customer

Continuous Improvement –

  • Stay up to date with the latest trends, technologies, and best practices in cloud computing and cybersecurity.
  • Identify opportunities for innovation and work with the technical teams to implement new solutions that enhance service delivery.
  • Foster a culture of innovation within the delivery team, encouraging the exploration of new tools, techniques, and approaches.
  • Drive Automation across the accounts.


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